Customer Experience Specialist

The Customer Experience Specialist supports the strategy and owns the planning and execution of customer-facing events and fulfillment activities that support Safco's sales and marketing objectives. This role provides leadership for end-to-end event operations, fulfillment processes, and vendor partnerships while delivering exceptional customer experiences and driving operational excellence. The Customer Experience Specialist collaborates cross-functionally with Sales, Marketing, Finance, Operations, and external partners to ensure seamless execution, optimize processes, and identify opportunities to improve efficiency, scalability, and customer satisfaction.

This position reports to the Manager Sales & Marketing Operations at Safco’s headquarters in New Hope, MN.

• Lead the planning, project management, and execution of customer-facing events, including trade shows, regional conferences, partner events, sales meetings, and other company-sponsored events, ensuring successful delivery across all event tiers and locations.
• Direct all event logistics, internally and externally, including booth asset management, inventory, storage, freight coordination, shipping, labor orders, exhibitor services, installation and dismantle, promotional materials, and onsite operational readiness.
• Develop and maintain strong partnerships with external vendors, freight providers, exhibit partners, and promotional suppliers to ensure quality execution, budget stewardship, and adherence to company brand standards.
• Partner with Sales, Marketing, and other cross-functional stakeholders to develop event plans and oversee meeting space, product demonstrations, staffing logistics, schedules, and customer engagement activities.
• Manage customer visits to showrooms, including virtual showroom experiences, ensuring a seamless and engaging customer experience.
• Manage the appearance, functionality, and readiness of Safco-owned showrooms to ensure a best-in-class customer experience.
• Manage Safco-branded merchandise, vendor relationships, ordering, and distribution in support of customer events and marketing initiatives.
• Lead the customer sample and literature fulfillment process, ensuring timely order fulfillment, inventory accuracy, shipment coordination, and a high-quality customer experience.
• Serve as the primary point of contact for customer experience requests, providing responsive, accurate, and professional support to internal and external customers.
• Manage event budgets, vendor invoices, and post-event financial reconciliation in partnership with Finance while ensuring responsible stewardship of company resources.
• Ensure compliance with company policies, legal requirements, and ethical standards throughout event planning and execution.
• Monitor project timelines, proactively identify risks, and implement solutions to ensure successful execution of multiple concurrent projects and initiatives.
• Evaluate, develop, and implement process improvements that enhance event execution, fulfillment operations, reporting capabilities, and overall operational efficiency.
• Provide support outside of normal business hours and travel as needed to ensure successful event execution and operational continuity.
• Ability to travel up to 20% of the time.
• Other duties as assigned.

• Bachelor's degree in Marketing, Communications, Event Management, Business, or a related field, or equivalent experience
• 5+ years of experience managing trade shows, events, field marketing operations, customer experience, or fulfillment activities
• Demonstrated success independently managing multiple projects with competing priorities in a fast-paced environment.
• Experience collaborating cross-functionally with…