Aisles Online Service Lead

At Hy‑Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

Department: Aisles Online

FLSA: Non-Exempt

General Function: Assists in managing overall daily center operations and directs labor.

• Partnerships
• Growth mindset
• Results oriented
• Customer focused
• Professionalism

Accountable to and reports to:
District Store Director, Store Manager, Assistant Managers of Store Operations, Perishables, E-Commerce and Health Wellness Home, Aisles Online Department Manager

Positions that report to you:
Aisles Online Employees

• Adheres to company policies and store guidelines.
• Reports to work when scheduled and on time.
• Answers telephone promptly and provides friendly, helpful service to customers, including taking orders.
• Maintains a positive attitude; creates an atmosphere of friendliness and fun through flexibility and teamwork.
• Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important person.
• Smiles and greets employees in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the center.
• Makes an effort to learn customers’ names and to address them by name whenever possible.
• Assists in customer relations and handles customer complaints as needed.
• Supervises and directs the work of all employees.
• Organizes and plans labor usage for efficiency and cost control.
• Maintains in‑house quality control including cleaning, handling of equipment and merchandise.
• Communicates with supervisors regarding labor needs, receiving, storage, rotation and delivery issues.
• Responds to questions and issues from employees and customers.
• Attends and participates in meetings.
• Maintains employee records and documents employee interactions.

• Performs other job‑related duties and special projects as required.
• Trains new employees.
• Completes employee performance reviews and participates in productivity reviews.

• Ability to use logical or scientific thinking to solve problems with abstract and concrete variables.
• Arithmetic, algebraic, and geometric calculations ability.

• High school graduate or equivalent education preferred.
• 6‑months to 1‑year similar or related job experience preferred.

• Responsible for instructing, assigning work, reviewing work, planning work of others, maintaining standards, coordinating activities, allocating personnel and acting on employee problems.
• Has authority to recommend employee disciplinary action.

• Must be physically able to exert up to 50 pounds of force occasionally; up to 20 pounds frequently; and up to 10 pounds constantly to move objects.
• Must be on feet (standing and walking) for 6‑8 hours a day.
• Visual requirements include 20‑inches to more than 20‑feet vision with or without correction, depth perception, color vision, and field of vision.
• Must be able to perform climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.

This is a fast‑paced work environment and will require some pressure to meet deadlines. The position involves exposure to dirt, dust, noise, temperature extremes, dampness, vibrations, equipment movement hazards (pallet jack), cleaning chemicals/solvents and electrical shock.

Box cutter, cash registers, knives, trash compactor, cardboard compactor, computer, RPM, calculator, telephone, company vehicles (delivery vans), copier and department power equipment.

Has access to confidential information including sales reports and possibly profit & loss reports.

Has daily contact with customers, employees, suppliers/vendors, and the general public. Occasional contact with federal or state regulatory agencies regarding inspections.

Compensation: The anticipated hourly starting wage for this position is $16.00 to $20.00 depending on experience.

For information on company benefits visit Benefits | Hy‑Vee.

Are you ready to smile, apply today.

Employment is contingent upon the successful completion of a pre‑employment drug screen.