Sr Account Manager - Custom Sales

Description

Our Senior Account Manager - Custom Sales at Liberty Custom, a division of Liberty Diversified International (LDI), is driven and customer-focused to accelerate the growth of our contract manufacturing business. This role is responsible for developing new customer relationships, expanding existing accounts, and serving as the primary point of contact throughout the customer journey - from initial opportunity identification through production launch and ongoing account management.

The ideal candidate understands the value of engineering-driven manufacturing solutions and can effectively connect customer needs with Liberty Custom's capabilities in sheet metal fabrication, welding, powder coating, assembly, packaging, and value-added manufacturing services.

Unlike traditional sales roles, this position works closely with Engineering, Operations, Quality, Supply Chain, and Production teams while facilitating direct technical communication between internal engineers and customer engineering teams to ensure successful project execution.

This position will report to the Director Custom Sales at our LDI headquarters in New Hope, Minnesota.

• Develop and execute strategic sales plans to capture new contract manufacturing opportunities across target industries including data centers, industrial equipment, energy, transportation, infrastructure, material handling, and OEM manufacturing.
• Identify, qualify, and pursue new business opportunities through prospecting, networking, referrals, industry events, and strategic outreach.
• Build relationships with key decision-makers including engineering, procurement, supply chain, operations, and executive leadership teams.
• Lead customer presentations, facility tours, capability reviews, and business development meetings.
• Drive revenue growth while maintaining profitability targets and strategic account objectives

• Serve as the primary customer advocate throughout the entire product lifecycle.
• Coordinate direct communication between internal engineering teams and customer engineering teams to ensure technical requirements are clearly understood and executed.
• Facilitate Design for Manufacturability (DFM) discussions that improve product quality, reduce cost, and shorten lead times.
• Assist customers in transitioning products from prototype through production launch.
• Manage customer engineering change requests (ECRs), product revisions, and manufacturing improvement initiatives.
• Ensure customer expectations regarding quality, delivery, and responsiveness are consistently achieved

• Leverage Liberty Custom's capabilities including:
  • Precision sheet metal fabrication
  • Laser cutting and CNC forming
  • Welding and assembly
  • Automated powder coating
  • Packaging integration
  • Supply chain management
  • Inventory programs
  • Engineering support
  • Product development assistance
  • Wood component manufacturing
• Collaborate with internal teams to develop custom manufacturing solutions that solve customer challenges.
• Support quoting, pricing, forecasting, and contract negotiations.
• Promote Liberty Custom's ability to provide engineered solutions from concept through production

• Develop long-term strategic partnerships with customers.
• Conduct regular business reviews to identify growth opportunities and improve customer satisfaction.
• Monitor customer forecasts, market trends, and industry developments.
• Maintain CRM data, sales pipeline visibility, and forecasting accuracy.
• Partner with Operations and Customer Service teams to ensure successful program execution

• Work closely with Engineering, Quality, Operations, Procurement, Scheduling, and Production teams to support customer requirements.
• Participate in project launch reviews and operational planning meetings.
• Support continuous improvement initiatives focused on customer experience, responsiveness, and operational excellence

• Travel to customer locations, trade shows, and industry events as needed.
• Other duties as assigned

• Bachelor’s degree…