Program Coordinator

We're hiring a motivated, detail-oriented, and organized Program Coordinator to support the daily operations of a Managed Service Provider (MSP) for a high-profile client. This role blends administrative, data entry, and project-based tasks - ideal for someone who thrives in a process-driven environment and values precision.

You'll play a key role in critical program functions while building expertise in talent acquisition and workforce coordination.

If you're looking to grow your career in workforce management, we'd love to hear from you!

Key Responsibilities
Mailbox & Inquiry Management

• Manage the general program mailbox, ensuring timely and accurate responses to inquiries from hiring managers and suppliers.
• Independently research and resolve issues to provide informed and effective responses.

Requisition & Worker Lifecycle Support

• Assist the Program Manager, Specialists, Hiring Managers, and Suppliers throughout all stages of the requisition and contingent worker lifecycle.
• Support activities such as requisition approval follow-ups, interview scheduling, onboarding, offboarding, and time/expense management.

Onboarding & Offboarding Coordination

Onboarding:

• Ensure all onboarding steps are completed accurately and on time, including background checks, compliance documentation, system access setup, and Day 1 readiness. Collaborate with suppliers, hiring managers, and internal teams to resolve onboarding issues promptly.

Offboarding:

• Ensure all termination activities are completed, including badge returns, system deactivations, and offboarding documentation.

Reporting & Dashboard Monitoring

• Assist in preparing and distributing weekly/monthly dashboards and ad hoc reports for both client and internal use.
• Monitor Power BI and VMS dashboards regularly, document anomalies, and proactively escalate potential issues.

Task Management & SLA Compliance

• Complete weekly tasks and reporting assignments on time as directed by your manager.
• Ensure all assigned responsibilities meet program Service Level Agreements (SLAs).

Education Requirements:

• High School Diploma
• Plus 1-3 years' work experience as a recruiting assistant, staffing coordinator, administrative assistant

Required Technical Skills:

• Proficient with technology, including Microsoft suite of products and Adobe
• Knowledge of VMS, HRIS, or ATS systems
• Knowledge of office administrative procedures and use of standard office equipment

Core Competencies:

• A team player
• Time management and multi-tasking skills
• Attention to detail and highly accurate
• Strong follow up skills - ability to honor and meet deadlines
• Good communication skills (Written and Verbal)
• Ability to take and follow direction and escalate problems

Work Conditions & Travel

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. This is largely a sedentary role; however, it may require the ability to lift files or other objects (up to fifteen pounds). Minimal travel may be required.

What We Provide You:

The salary at hire is expected to be between $53-57k per year. Performance-based variable compensation may be provided as part of the compensation package.

• Healthcare Benefits including Group Medical, Prescription, Vision & Dental Coverage(s) through pre-tax deductions (United Healthcare)
• Health Savings Account (Optum)
• Company provided Basic Life and Accidental Death and Dismemberment Insurance (New York Life)
• Voluntary Short and Long Term Disability (New York Life)
• Whole Life / Accident Insurance / Critical Illness Insurance (UNUM)
• Company-provided Employee Assistance Program (EAP)
• Commuter Benefits
• 401K Plan; fully vested at third anniversary
• No maximum cap on PTO, take leave when needed.
• Paid Holidays, and Floating Holidays each year
• Paid Parental leave
• Discount program

Core values are the bedrock of our organizational culture and the guiding principles for all employees. Embracing these values leads to individual and collective success, fostering a positive work environment and strong relationships. Our company competencies encapsulate our values and business practices, ensuring every team member enjoys a fulfilling and productive experience.

PASSION

Generating positive energy among clients, suppliers, employees, and co-workers is at our core. This energy inspires high-quality performance and encourages a continuous quest for excellence.

ENGAGEMENT

We embrace the differences and uniqueness of all aspects of our business, including talent, clients, suppliers, and industry segments. Recognizing these differences inside and outside the organization broadens perspective and knowledge and catalyzes new opportunities.

ACCOUNTABILITY

Taking responsibility for reaching a goal or completing a task improves performance, increases feelings of competency, and strengthens commitment. Delivering on time demonstrates trust and dependability, essential building blocks for success.

EXTRAORDINARY TEAMWORK

Collaboration produces innovative ideas and…