Patient Manager; Dental

Overview

Join the future of dentistry, led by dentists. At Dental
365, we’re reshaping the patient experience by placing patients and providers at the core of our approach. We have touched the lives of hundreds of thousands of patients and are a leading, distinguished dental organization led by dentists. If you’re a motivated change-maker seeking a lifelong career in dentistry, this is your opportunity to participate in our journey.

The Patient Experience Manager is responsible for delivering a consistent, world‑class concierge-style patient experience across all dental locations. This role owns the patient journey end-to-end, ensuring every interaction—from first call to post-visit follow-up—is intentional, warm, measurable, and aligned with delivering a world-class experience. This position blends hospitality principles with operational discipline, using secret shopping, training, analytics, and coaching to drive measurable improvements in patient satisfaction, loyalty, and reputation.

• Own and evolve the Dental Concierge Playbook, defining clear patient experience standards across phone, in-office, financial, and follow-up interactions
• Lead a structured secret shopping and patient experience audit program (phone and in-office)
• Score, analyze, and report experience performance by office and region
• Design and deliver concierge-focused training for onboarding, refreshers, and targeted improvement
• Coach offices and field leaders to close experience gaps and sustain improvements
• Monitor patient experience KPIs including reviews, surveys, and call quality
• Partner with Operations to embed experience standards into daily workflows
• Serve as the internal voice of the patient to leadership

• 5–8+ years in patient experience, hospitality, healthcare, or multi-site service operations (dental or healthcare experience preferred)
• Experience running mystery shopping or audit-based performance programs
• Experience with a multi-location operational environment
• Familiar with call center or front-office workflow
• Exceptional communication skills with strong training, coaching, and influential attributes
• Comfortable working with frontline teams and senior leaders
• Data-literate with ability to translate insights into action

• Generous Compensation: We invest in the best and are competitive in our salary offers.
• Flexible Health and Vision Insurance Plans
  :
  Tailored options for you and your family's well-being.
• 401(K) Retirement Plan with Matching: Secure your financial future with our employer-matched plan.
• Generous Paid-Time Off: Accrue up to 3 weeks, plus an annual "you" day for self-care.
• Exclusive In-house Dental Program
  :
  Heavily discounted services for you and your immediate family.
• Extra Perks and Fringe Benefits: Enjoy additional benefits and ongoing perks for our dedicated teams.

* All benefits available at full-time employment (30+ hours weekly). Some benefits available for part-time employees as well.

Salary Range: $85,000 - $115,000 USD

Dental
365 provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression in terms of all conditions of employment. We are committed to promoting a diverse and inclusive workplace.