IT Telecommunications - Lead Enterprise Communications Engineer

Job Description Plans and organizes the activities in support of day-to-day and after-hours support for Network, Engineering, and Communication Operations including but not limited to the diagnosing, configuring and documenting complex network and communication problems. Responds to unexpected network and communication issues affecting the health system's clinical and administrative communities. Provides day-to-day oversight of engineers. Highly Preferred:
* Enterprise Telecom Engineering Expertise:
Demonstrated experience serving as a technical lead for the design, engineering, programming, and configuration of enterprise telecom systems - including voice, VoIP, PBX, SIP trunking, wireless, and unified communications platforms - ideally within a healthcare or multi-site environment.
* Advanced Troubleshooting & Diagnostics:
Proven ability to lead the resolution of complex Level 2/3 telecommunications issues across distributed locations, applying structured diagnostics, root cause analysis, and real-time guidance to field technicians and third-party service providers.
* Hands-On Infrastructure Delivery:
Extensive experience performing site preparation activities (cable pulling, termination, station apparatus installation, operational testing) and executing moves, adds, and changes (MACs) across PBX, voicemail, ACD, wireless, and peripheral systems with a focus on documentation and repeatability.
* Telecom Project Management:
Track record of managing telecom projects end-to-end - including scope definition, milestone tracking, stakeholder communication, vendor coordination, SLA oversight, and closeout documentation - with the ability to identify and escalate risks, dependencies, and technical blockers proactively.
* Strategic Advisory & Stakeholder

Collaboration:

Experience partnering with senior leadership, IT teams, and clinical stakeholders to evaluate emerging communication technologies and deliver actionable recommendations aligned with operational efficiency and patient care goals.
* Subject Matter Expertise & Architecture Contribution:
Ability to serve as an internal consultant on telecom-related decisions, contributing meaningfully to architecture reviews, procurement evaluations, standards development, and system optimization initiatives focused on cost reduction and capability enhancement.
* Cross-Functional Liaison

Skills:

Demonstrated success serving as a technical liaison between IT Telecommunications, facilities/engineering, clinical departments, and third-party carriers and vendors to ensure alignment and accountability.
* Documentation & Standards Development:
Strong commitment to developing and maintaining comprehensive documentation - including network/infrastructure diagrams, SOPs, knowledge base articles, configuration baselines, and change records - and contributing to telecom engineering playbooks that drive consistency across locations.
* Regulatory & Compliance Acumen:
Working knowledge of HIPAA regulations, Joint Commission standards, and healthcare industry best practices as they relate to telecom infrastructure and operations.
* Availability & Physical Readiness:
Willingness to maintain full-time, on-site presence across health system locations, participate in on-call rotation for emergency response, work outside normal business hours for maintenance or migrations, and physically access telecom closets, cable pathways, and infrastructure across clinical and administrative facilities. Technical Skills
* In-depth knowledge of telecom technologies, networking principles (LAN/WAN/QoS), and structured cabling infrastructure.
* Hands-on expertise with enterprise platforms such as NEC, Avaya, Genesys Cloud CX, or equivalent.
* Proficiency with ITSM platforms (Service Now or equivalent), diagramming tools (Visio/AutoCAD), and telecommunications management systems.
* Familiarity with hospital-specific systems including paging, nurse call, overhead communications, and mass notification.
* Strong analytical and problem-solving skills with the ability to make sound decisions independently under pressure. Soft Skills *

Excellent communication and interpersonal skills with the ability to translate complex technical topics for non-technical audiences. *

• Self-directed, organized, and accountable - able to manage competing priorities with minimal oversight. *
• Collaborative mindset with a strong sense of ownership and commitment to patient care quality. Preferred Tools & Systems Knowledge
  * NEC SV9500, Avaya Communication Manager, Genesys Cloud CX, or comparable enterprise PBX/CCaaS platforms
  * Service Now (or similar ITSM/ticketing platforms)
  * Microsoft Visio or AutoCAD for network and infrastructure diagramming
  * Unified Communications (UC) and video conferencing systems
  * Hospital paging, nurse call, and overhead systems
  * SIP/SBC platforms (Oracle, Audio Codes, or similar) Job Responsibility
  1.Plans and organizes the activities of day-to-day and after hours support of networking engineering and…