Field Support Engineer Job New Hyde Park area,New York USA,IT/Tech

Role Name:
Field Support Engineer
Location :

- 3 Delaware drive lake success NY 11042
Monday To Friday Travel 35miles Radius
Should have SELF Vehicle

JD:
The role is crucial in providing helpdesk technical support. The candidates must be adept at troubleshooting and documenting issues effectively. This role is the first point of contact for all inbound service requests for PC, Apple, or infrastructure support. The primary responsibilities include:

Strong Field Support experience

Basic Networking skills (like IP Addressing, DHCP, DNS, etc)

Understand of IDF environment (or willingness to learn)

Also, as for as their clinic visit goes, they would be covering a radius of 60 mi. While most of them should be around 30-35 mi, there would be some clinics which would be away.

Support client workstations (e.g., video cards, drivers), printers, and peripheral equipment (e.g., USB devices).
Proactively and consistently communicate with clients and colleagues
Accurately and promptly record all-time in our ticketing system
Proactively manage ticket queue
Ensure all ticket notes and statuses are up to date
Troubleshoot end-user technical issues and document all steps up through resolution
Effectively multi-task to manage workload
Collaborate on the improvement of operational effectiveness
Document, take ownership of, and escalate issues
Meet individual and team SLA targets

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.