SITEC - Information Technology Specialist - Stuttgart

Job Title

Information Technology Specialist

Peraton requires Information Technology (IT) Specialists to support the Special Operation Command Information Technology Enterprise Contract (SITEC) – 3. This position is located in Stuttgart, Germany (SOCEUR) and requires TESA approval.

The purpose of the Special Operations Forces Information Technology Enterprise Contract (SITEC) 3 Enterprise Operations and Maintenance (EOM) Task Order (TO) is to provide USSOCOM, its Component Commands, its Theater Special Operations Commands (TSOCs), and its deployed forces with Operations and Maintenance (O&M) services to maintain Network Operations (Net Ops); maintain systems and network infrastructure; provide end user and common device support;

provide configuration, change, license, and asset management; conduct training, and perform Install, Move, Add, Change (IMACs) services. The responsibilities and tasks associated with each requirement play a pivotal role to USSOCOM, the CIO/J6 organization, and ultimately the end-user who operate around the globe 24x7x365.

This position will act as the help desk lead responsible for managing client services staff, ensuring all SLAs are met, and deconflicting with subordinate units to ensure ticket resolution at every echelon. The IT Specialist is also responsible for maintaining, analyzing, troubleshooting and repairing personal computer systems, hardware, software, computer peripherals, network, and AV equipment. The IT Specialist assists customers via remote access, phone, or in person.

The IT Specialist displays critical thinking, problem-solving and customer service skills, as well as diverse experience with desktop hardware, software applications, operating systems and network connectivity. The IT Specialist has the ability to terminate, test and troubleshoot secure/non-secure voice, video, data and radio frequency cable infrastructure. The IT Specialist provides administration of network and communications systems, including, but not limited to Local Area Network (LAN) and Wide Area Network (WAN) systems.

The IT Specialist requires knowledge of AV/VTC hardware, software and network connections. The IT Specialist must have experience in setting up, maintaining, and troubleshooting AV equipment (displays, microphones, sound boards etc.)

Duties include but are not limited to:

• Acting as the help desk led to manage client services staff
• Ensuring all Service Level Agreements (SLAs) are met and tracked
• Deconflicting with subordinate units to ensure prompt ticket resolution at every echelon
• Supporting the installation, tuning, testing, operating, monitoring, upgrading, patching, break/fix, defense, and management of LAN routing and switching infrastructure hardware and software
• Providing LAN services including planning, designing, engineering, configuring, operating, maintaining, defending, troubleshooting, and repairing LAN
• Providing full lifecycle support of the campus infrastructure including network installation, tuning, testing, monitoring, upgrading, patching, break/fix, defense, and management of the campus routing and switching infrastructures, including network hardware
• Supporting messaging services including email, chat, and VTC sessions on behalf of end users to ensure proper operation
• Troubleshooting, analyzing, and isolating the root cause of problems that arise
• Recommending courses of action to return impacted systems to full operational status
• Planning, installing, configuring, operating, maintaining, defending, managing, repairing, and updating the VTC components including performing software updates, account management, and conference scheduling assistance
• Establishing VTC connectivity to other locations
• Scheduling, coordinating, and administering multiple simultaneous VTCs
• Recommending upgrades to VTC systems at least annually and incorporate approved upgrades when acquired by the Government
• Installing, configuring, and maintaining desktop and laptop PCs, and peripherals, such as multi-function printers and VoIP endpoints
• Supporting account management, PKI management, residual vulnerability patching, and software installation requests on TS enclave