Collections Specialist

At MJH Life Sciences our success is measured by your success! If you set your standards high and want to contribute to a winning team, we’ll provide you with every opportunity to help grow our company and your career. Our associates come from all backgrounds, sharing one key quality: determination to succeed. We value being Service Focused, having a Passion for Winning, Innovation, Respect, Integrity, and Teamwork.

Nothing means more to us than hiring people with these attributes. If you believe you’re right for the job, this is the place to prove it! We are seeking a Collections Specialist to manage all accounts receivable functions for an assigned book of business. You will monitor accounts daily, secure payment of past-due balances, respond to customer inquiries, and proactively identify issues that could delay payment — keeping collections moving and aging accounts in check.

This role is for someone who is organized, persistent, and uses AI tools to work more efficiently across account monitoring, outreach, and reporting. What You'll Do

• Manage and monitor all accounts receivable activity for an assigned book of business on a daily basis, ensuring accounts are current and payment timelines are on track
• Use AI tools to prioritize aging accounts, draft collection outreach communications, summarize account histories, and improve the efficiency of daily collections workflows
• Contact past-due accounts through phone, email, and written correspondence to secure payment, negotiating resolutions professionally and persistently
• Research and respond promptly and accurately to all customer inquiries related to invoices, balances, payment status, and account discrepancies
• Identify and escalate issues or concerns that may delay payment, proactively surfacing risks before they affect cash flow
• Code and apply incoming payments accurately to the correct accounts, ensuring records are updated in real time
• Reconcile account discrepancies and work with internal teams including sales, billing, and finance to resolve disputes and ensure accurate account records
• Maintain detailed, organized documentation of all collection activity, customer communications, and account status
• Generate and review aging reports to prioritize collection efforts and provide accurate status updates to management
• Support month-end close activities related to accounts receivable and assist with audits or reporting as needed

• 1 or more years of experience in collections, accounts receivable, or a related finance or billing role
• An AI-native mindset. You actively use tools such as ChatGPT, Claude, or AI-assisted finance and productivity platforms to prioritize accounts, draft outreach, summarize account histories, and work through high-volume collections tasks more efficiently — and you can speak to the impact
• Strong knowledge of accounts receivable processes, collections best practices, and basic accounting principles
• Persistent and professional communicator — you are comfortable initiating difficult conversations about past-due balances and follow through until resolution is reached
• Highly organized with exceptional attention to detail, particularly in payment coding, account reconciliation, and documentation
• Ability to manage a high-volume book of business simultaneously, prioritizing effectively and maintaining accuracy under pressure
• Proficiency in accounting or ERP software and Microsoft Excel; experience with collections management platforms a plus
• Strong problem-solving skills with a proactive approach to identifying payment risks before they escalate
• Ability to handle sensitive financial information with confidentiality and professionalism
• Associate's or Bachelor's degree in Accounting, Finance, Business, or a related field preferred

• Specific tools in active use and how they support account prioritization, collections outreach drafting, payment tracking, or aging report analysis
• Examples of how AI has helped you manage a higher volume of accounts, reduce days sales…