Collections Specialist

B2B Collections Specialist

Our client is seeking an experienced B2B Collections Specialist to join their accounting team. This role will be responsible for managing business-to-business collections, maintaining accurate accounts receivable records, and working directly with customers to resolve outstanding balances. Responsibilities include managing a portfolio of B2B customer accounts and monitoring outstanding receivables. Conduct proactive collection activities via phone, email, and other communication channels.

Follow up on past-due invoices and work directly with customers to obtain payment. Research and resolve account discrepancies, short pays, credits, and other payment issues. Maintain accurate customer account records and detailed collection notes. Apply and reconcile customer payments as needed. Partner with Sales, Customer Service, and Accounting to resolve billing and account issues. Review aging reports and prioritize collection efforts based on account status and payment history.

Escalate seriously delinquent accounts when appropriate. Assist with month-end accounts receivable and reporting activities. Provide excellent customer service while maintaining a firm, detail oriented approach to collections.