Office Support Associate

Johnstone Supply, North Americas' leading wholesale distributor of HVACR equipment, parts, and supplies, has a great opportunity to join our team wanting an Office Support Associate.

Relationship‑building is the key to our success, and it shows in everything we do. The Power of Johnstone is everyone who works with us. Our customers, our partners, and our people. Johnstone is growing, and so can you.

The Office Support Associate will be responsible for providing support to ensure efficient operation of the branch. They will support branch managers and employees through a variety of tasks related to organization and communication. The most common mode of communication with customers and vendors is via phone and email, ensuring that all administration tasks are completed accurately and delivered with high quality and in a timely manner.

Moreover, the Branch Support Associate will maintain professional relationships with customers and assist in increasing sales and marketing of customer training opportunities.

• Answers and directs all incoming phone calls. Maintains voicemail box, company telephone lists and distributes incoming faxes and mail to personnel.
• Serve as the first point of contact for the sales team, answering phone calls and responding to emails accurately and in a timely manner.
• Manage all office work such as data entry and copying and maintain an organized and relevant filing system.
• Forward invoices to accounts receivable as directed.
• Maintains records and files for related customer and vendor information.
• Collaborates with human resources and customer training coordinator to ensure branch trainings for customers/employees run smoothly.
• Assists in training classes by enrolling students, following up with reminder phone calls, keeping waiting list on full classes, ordering refreshments, and setting up classroom.
• Maintain inventory of office supplies and place orders as required.
• Supports customer coffee area by replenishing stock and making coffee as necessary.
• Performs any other duties as may be assigned by the Branch Manager and assists in other areas of the branch and company as necessary.

• Requires a high school diploma or related equivalence certificate and one year of office support experience.
• Strong organizational and project management skills.
• Proficiency in Microsoft Office required with aptitude to learn new computer applications.
• Experience with Eclipse is a plus.
• Polished and professional demeanor in person, online and via phone.
• Detail oriented, proactive, and driven to execute high quality work on time.
• Ability to multi‑task and work on various projects simultaneously keeping them on track and providing clear status updates.
• Excellent oral and written communication skills. Bilingual is a plus.

• Safety:
  Always prioritizes safety, both at work and at home, while ensuring those who work for you work safely.
• Customer Focused:
  Take the perspective of those we serve, anticipate their needs, and respond quickly.
• One Team:
  We win together by collaborating with each other, focusing on the common goal, and leveraging the strengths of the team.
• Own It:
  Take the initiative, act with a sense of urgency and pride, do things right the first time, and always act with integrity.
• Innovate:
  Embrace and create change that drives continuous improvement and customer‑valued solutions.

• Competitive paid time off (PTO)
• Safe Harbor 401(k) – 100% employer match up to 5% of base pay and immediate vesting
• Holiday pay – we recognize and pay our employees for 7.5 holidays per year
• Paid parental bonding time
• Employer subsidized medical, dental, and vision plans
• Employer paid life insurance and short‑term disability
• Voluntary long‑term disability, accident, critical illness, and hospital indemnity insurance
• 24/7 access to virtual care/telehealth options
• Health savings account (HSA) with employer contribution; flexible spending accounts (FSA)
• Wellbeing program with opportunity to earn reduced medical costs
• Employee assistance program (EAP) for you, and your family
• Tuition reimbursement
• Employee referral bonus program
  
  Employee service milestone recognition program

We understand that our employees are the cornerstone of our success. Our commitment to continuous improvement & investment in our people is only matched by our commitment to superior customer experience.

EOE & E-Verify Participating Employer.

$17 - $19/hour

Monday - Friday 7am - 5pm, Rotational Saturday's 7am - 12pm