Office Support Associate

Overview

Johnstone Supply, North Americas leading wholesale distributor of HVACR equipment, parts, and supplies has a great opportunity to join our team. Over the last seven decades Johnstone has grown into the industry leader with over 470 distributor branches and 6 distribution centers throughout North America. We work with some of the largest companies in the world, including Daikin/Goodman, Honeywell, Emerson, Johnson Controls, Google and Fujitsu, to provide contractors with world class products, technical expertise, and quality service.

Now is the best time to join Johnstone Supply
. Relationship‑building is the key to our success, and it shows in everything we do. The Power of Johnstone is everyone who works with us. Our customers, our partners, and our people.
Johnstone is growing, and so can you.

The
Office Support Associate
will be responsible for providing support to ensure efficient operation of the branch. They will support branch managers and employees through a variety of tasks related to organization and communication. The most common mode of communicate with customers and vendors is via phone and email, ensuring that all administration tasks are completed accurately and delivered with high quality and in a timely manner.

Moreover, the Branch Support Associate will maintain professional relationships with customers and assist in increasing sales and marketing of customer training opportunities.

What will you be doing as an Office Support Associate:

• Answers and directs all incoming phone calls. Maintains voicemail box, company telephone lists and distributes incoming faxes and mail to personnel.
• Serve as the first point of contact for the sales team, answering phone calls and responding to emails accurately and in a timely manner.
• Manage all office work such as data entry and copying and maintain an organized and relevant filing system.
• Forward invoices to accounts receivable as directed.
• Maintains records and files for related customer and vendor information.
• Collaborates with human resources and customer training coordinator to ensure branch trainings for customers/employees run smoothly.
• Assists in training classes by enrolling students, following up with reminder phone calls, keeping waiting list on full classes, ordering refreshments, and setting up classroom.
• Maintain inventory of office supplies and place orders as required.
• Supports customer coffee area by replenishing stock and making coffee as necessary.
• Performs any other duties as may be assigned by the Branch Manager and assists in other areas of the branch and company as necessary.

What are we looking for in an Office Support Associate?

• Requires a High School Diploma or related equivalence certificate and one year of office support experience.
• Strong organizational and project management skills.
• Proficiency in Microsoft Office required with aptitude to learn new computer applications.
• Experience with Eclipse is a plus.
• Polished and professional demeanor in person, online and via phone.
• Detail orientated, proactive, and driven to execute high quality work on time.
• Ability to multi-task and work on various projects simultaneously keeping them on track and providing clear status updates.
• Excellent oral and written communication skills. Bilingual is a plus

We’re also interested in hiring a great candidate that exhibits work behaviors & values that are conducive to building and maintaining a strong and effective company culture, including:

• Safety:Always prioritizes safety, both at work and at home, while ensuring those who work for you work safely.
• Customer Focused:Take the perspective of those we serve, anticipate their needs, and responding quickly.
• One Team:We win together by collaborating with each other, focusing on the common goal, and leveraging the strengths of the team.
• Own It:Take the initiative, act with a sense of urgency and pride, do things right the first time, and always act with integrity.
• Innovate:Embrace and create change that drives continuous improvement and customer‑valued solutions.

At Johnstone Supply, we recognize that our employees’ growth, well‑being, and success…