Senior Office Assistant, Financial Aid

Position: Hourly Senior Office Assistant, Financial Aid
Location: Lincroft

Overview

Perform clerical/office support for the Financial Aid department. Provide customer services and support to students and visitors. Assist the director and administrators in the department as appropriate.

Responsibilities

* Provide first-line support to students and parents, answering questions related to financial aid applications, eligibility, and award processes.

* Coordinate with staff in other departments to support the students if needed.

* Assist in the preparation and distribution of financial aid communications, including emails, flyers, and brochures.

* Assists with ensuring the accuracy of the Financial Aid website and other social media platforms.

* Assist with outreach activities to various on and off campus constituencies: i.e. high schools, community centers.

* Maintain accurate and confidential student financial aid records.

* Assist with processing financial aid applications, such as comparing list and roster, organizing files.

* Participate in outreach activities such as financial aid workshops, orientation sessions, and college events.

* Utilize financial aid management systems to update and retrieve data as needed.

* Help troubleshoot issues with online financial aid applications and software.

* Assist other office personnel with special assignments or substitute for absent personnel when appropriate.

* Other tasks assigned by the Director of Financial aid of class information for registration system and reconcile with brochure content.

Qualifications

Education:

* High school diploma required.

* Associate degree preferred.

Experience:

* 2 years of related experience or an equivalent combination of education and experience from which comparable knowledge and abilities can be acquired.

* Previous experience in an administrative support role; experience in a financial aid office is a plus.

* Manages difficult or emotional customer situations.

* High level of customer service experience.

* Familiarity with financial aid regulations and procedures (e.g., FAFSA, Direct Loans) is desirable.

Knowledge Abilities/

Skills:

* Excellent verbal and written communication skills.

* Strong interpersonal skills with a focus on empathy and service.

* Proficient in Microsoft Office Suite and capable of learning new software applications.

* Ability to work independently and as part of a team.

* Strong organizational skills and the ability to manage multiple tasks simultaneously.

Preferred Qualifications & Special Considerations:

Knowledge of Monmouth County and its communities.

Application Documents

Cover Letter, Other, Resume

Pay Rate

$19.97/hr