Front Desk Coordinator

Position Overview

Front Desk Coordinator I – Greeting patients, handling administrative duties, coordinating appointments, and supporting clinic operations at Brown Orthodontics (or your local brand).

• Greet and receive customers, determine nature of visit, and notify appropriate team members.
• Perform varied administrative duties such as answering, screening, and routing incoming calls, taking messages as needed.
• Check‑in patients, collect general information on their first visit, and verify insurance coverage.
• Notify clinicians of patient arrival and readiness.
• Schedule appointments for returning patients and make changes to the schedule as necessary.
• Print or reprint appointment reminders and school/work excuses.
• Coordinate payment arrangements or resolve account issues.
• Receive, store, and deliver shipments and mail.
• Takes payments and posts them to patient accounts.
• Update charts and patient information.
• Drive internal marketing initiatives and foster participation from all staff.

• High School Diploma or equivalent required.
• One (1) year of administrative experience preferred.
• Ability to communicate effectively verbally and in writing.
• Ability to listen and understand information verbally and in writing.
• Bilingual language skills are a plus but not required.

Pay Range: $17.25 – $21.20 per hour.

• Competitive salary
• Medical, dental, vision, and life insurance
• Short- and long-term disability coverage
• 401(k) plan
• 2 weeks paid time off in the first year + paid holidays
• Discounts on braces and clear aligners for you and your family members