Receptionist, Administrative​/Clerical

Facility:
Chateau Rehab and Nursing Center
Position:
Receptionist

Location:

Rochelle Park, NJ

Shift: PRN – Day or Evening
Salary: $16.00 per hour

Chateau Rehab and Nursing Center is seeking a professional and friendly Receptionist to join our team on a PRN basis. As the first point of contact for our facility, the Receptionist ensures smooth communication, provides excellent customer service, and maintains a welcoming environment for residents, families, visitors, and staff.

• Answer incoming calls, determine the nature of the call, and direct callers to the appropriate person or department.

• Take and deliver messages or transfer calls to voicemail when staff are unavailable.

• Provide information about the facility, including directions and general inquiries.

• Operate the paging or phone system as needed.

• Facilitate communication between residents and callers for those without personal phones.

• Page or locate staff within the facility as requested.

• Greet and assist visitors, directing them to appropriate offices or resident rooms.

• Ensure visitors and guests comply with facility policies and maintain security procedures, including the sign-in process.

• Monitor the front entrance for elopement risk residents.

• Maintain positive communication with residents, families, staff, and healthcare partners.

• Keep up-to-date directories, contact lists, and emergency numbers.

• Maintain confidentiality and adhere to all HIPAA regulations.

• Track and monitor the presence of sales representatives within the facility.

• High School Diploma or GED required

• 1 year of customer service experience preferred

• Experience in a nursing home or healthcare setting strongly preferred

• Excellent communication and professional phone etiquette

• Strong attention to detail and organizational skills

• Proficient in Microsoft Office (Word, Excel, Outlook)

• Ability to handle sensitive information with professionalism and confidentiality