Korean Bilingual Service Planning and Admin Support Specialist

Job Title: Korean Bilingual Service Planning and Admin Support Specialist

Job Type: Regular Fulltime, Hourly

Location: 700 Sylvan Ave, Englewood Cliffs, NJ

Compensation: $37-41/hr

Benefits:

• Medical Insurance (Health, Dental & Vision)
• Paid Time Off
• 401K
• H1B/Green Card Sponsorship for qualified employees
• Hands‑on experience at global industry leader Samsung
• Opportunities for career advancement

Top

Skills:

• Advanced Excel data analysis and reporting
• Executive‑level PowerPoint presentation development
• Bilingual stakeholder communication and project coordination (English/Korean)

Responsibilities:

• Assist the Director of Field Service Operations with administrative, analytical, and strategic support.
• Create executive‑level reports and formal presentations for senior leadership and Global HQ in Korea.
• Perform advanced data analysis to identify trends, opportunities, risks, and operational pain points.
• Generate, combine, clean, and analyze data from multiple internal and external sources using advanced Excel.
• Prepare and deliver high‑quality PowerPoint presentations for internal, customer‑facing, and leadership meetings.
• Lead or support ad‑hoc and planned projects involving internal teams, customers, or vendors.
• Support B2B post‑sales field operations, including warranty and after‑sales service analysis for visual display products.
• Collaborate cross‑functionally with sales, operations, vendors, and partner organizations.
• Build and maintain strong working relationships with internal stakeholders, vendors, and B2B partners.
• Support service planning initiatives and contribute to process improvement and operational efficiency.

Qualifications:

• Minimum 5+ years of relevant work experience in business analysis, operations, or field service support.
• Bachelor’s degree in Business, Operations, Engineering, or a related field.
• Bilingual proficiency in English and Korean (professional reading and writing required).
• Expert‑level Excel skills, including data manipulation, reporting, and analysis.
• Advanced PowerPoint proficiency, capable of creating executive‑level presentations (samples preferred).
• Strong analytical skills with the ability to translate data into insights and recommendations.
• Proven project management experience, including planning, execution, stakeholder coordination, and delivery.
• Strong relationship‑building and networking skills across all organizational levels.
• Preferred background in operations, field service operations, or B2B customer service.
• Experience with warranty or after‑sales service operations is a plus.
• Ability to thrive in a fast‑paced environment while managing multiple priorities.