Korean Bilingual Service Planning and Admin Support Specialist

Job Title

Korean Bilingual Service Planning and Admin Support Specialist

Regular Fulltime, Hourly

Korean Bilingual

• Bachelor’s degree in a relevant field (Business, Operations, Engineering, or similar)
• Minimum 5+ years of relevant work experience, ideally in business analysis, operations, or field service support

700 Sylvan Ave, Englewood Cliffs, NJ

• Medical Insurance (Health, Dental & Vision)
• Paid Time Off
• 401K
• H1B/Green Card Sponsorship for qualified employee
• Hands‑on experience at global industry leader Samsung
• Opportunities for career advancement

$37-41/hr

• Advanced Excel–based data analysis and reporting (multi-source data, trend analysis, insights)
• Executive-level PowerPoint presentation development
• Bilingual stakeholder communication and project coordination (English/Korean)

• Assist the Director of Field Service Operations with administrative, analytical, and strategic support
• Create executive-level reports and formal presentations for senior leadership and Global HQ in Korea
• Perform advanced data analysis to identify trends, opportunities, risks, and operational pain points
• Generate, combine, clean, and analyze data from multiple internal and external sources using advanced Excel
• Prepare and deliver high-quality PowerPoint presentations for internal, customer-facing, and leadership meetings
• Lead or support ad hoc and planned projects involving internal teams, customers, or vendors
• Support B2B post-sales field operations, including warranty and after-sales service analysis for visual display products
• Collaborate cross-functionally with sales, operations, vendors, and partner organizations
• Build and maintain strong working relationships with internal stakeholders, vendors, and B2B partners
• Support service planning initiatives and contribute to process improvement and operational efficiency

• Minimum 5+ years of relevant work experience, ideally in business analysis, operations, or field service support
• Bachelor’s degree in a relevant field (Business, Operations, Engineering, or similar)
• Bilingual proficiency in English and Korean (professional reading and writing required; Korean proficiency assessed)
• Advanced to expert-level Excel skills, including data manipulation, reporting, and analysis
• Advanced PowerPoint proficiency, capable of creating executive-level presentations (samples preferred)
• Strong analytical skills with the ability to translate data into insights and recommendations
• Proven project management experience, including planning, execution, stakeholder coordination, and delivery
• Strong relationship-building and networking skills across all organizational levels
• Preferred background in operations, field service operations, or B2B customer service
• Experience with warranty or after-sales service operations is a plus
• Ability to thrive in a fast-paced environment while managing multiple priorities

For more information about JND, please visit

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