Vice President Client Services

For over 40 years, Health Monitor has been a nationally recognized, targeted healthcare marketing platform for the Pharma/OTC industry. Our in-house, award-winning content studio creates bespoke healthcare education that fosters more productive patient-physician dialogues at every point of care—we call it #The Health Monitor Difference . We have the largest proprietary physician office network in the industry, with over 250,000 offices and more than 450,000 healthcare professionals engaging with our omnichannel educational products.

Health Monitor delivers premium point of care content that empowers patients and HCPs with trusted information to achieve the best health outcomes while driving impactful ROI for brands. Learn more at  and follow us on Linked In, X, You Tube and Instagram.

Position Overview:

The VP, Client Services leads Health Monitor Network’s Client Services organization and owns client relationships and delivery outcomes post-contract, ensuring campaigns are executed with excellence across teams, partners, and channels.

As a senior client-facing leader, this role represents Health Monitor Network with confidence and credibility, building trust with clients, and collaborating with external vendors and partners. The VP guides complex conversations when priorities, timelines, or expectations shift, acting as the connective tissue between clients and internal disciplines to set expectations, align priorities, and resolve complexity so delivery teams can operate effectively.

The role also leads a growing Client Services practice, focused on developing leaders, strengthening delivery discipline, and scaling a consistent, high-performing service model.

Key Responsibilities:

• Serve as a senior client-facing leader in complex or high-stakes situations, guiding conversations with clients, vendors, and partners to align expectations and maintain delivery momentum
• Lead and develop a team of Client Service Managers, setting clear expectations for execution excellence and client stewardship
• Build a performance culture centered on ownership, responsiveness, and high standards of work
• Own day-to-day and strategic relationships with client creative and media agencies

Client Communication & Experience

• Ensure consistent, high-quality client communication that reinforces confidence, clarity, and professionalism
• Guide teams on effective executive-level communication, expectation-setting, and issue resolution
• Maintain oversight of client experience health, ensuring issues are addressed quickly and transparently
• Be accountable for client satisfaction and relationship health across assigned accounts

Delivery Standards & Operating Model

• Define and enforce service delivery standards across campaign execution, reporting, and client communication
• Establish a consistent operating rhythm that enables predictable delivery and proactive risk management
• Own delivery governance, including escalation paths, decision rights, and cross-functional accountability
• Continuously evaluate and improve delivery practices to reduce friction, rework, and execution risk
• Be accountable for service delivery outcomes across assigned accounts, including timeliness, quality, and client experience
• Be accountable for ensuring the Client Services organization owns campaign requirements, dependencies, and execution clarity across all activated internal teams

Cross-Functional Leadership

• Partner closely with Sales, Editorial, Creative, Print, Digital, Analytics, Ad Ops, and Project Management leadership to align on priorities, dependencies, and execution expectations
• Set clear roles and responsibilities across teams to support efficient, high-quality delivery
• Anticipate delivery risks and lead cross-functional resolution before client impact occurs
• Represent Client Services leadership in internal planning and operational discussions

Qualifications:

Experience & Craft

• 12+ years of experience in strategic account management or client services leadership
• Deep experience supporting digital media campaigns and complex, multi-channel programs
• Strong understanding of creative review and approval workflows
• Proven ability to design, implement, and scale repeatable service delivery models
• Experience leading cross-functional teams including editorial, creative, engineering, analytics, and production

Leadership & Functional Skills

• Demonstrated ability to lead through influence across multiple disciplines
• Strong judgment and comfort making tradeoffs to protect delivery quality and client experience
• Ability to prioritize competing initiatives in a dynamic environment
• Excellent executive communication skills, both written and verbal
• High degree of ownership and accountability; operates effectively with minimal oversight

Nice to Have

• Experience in pharma or healthcare media agencies
• Experience with print media workflows

Education

• Bachelor’s degree or equivalent experience

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