Order Management Specialist; Account management

Overview

Business Analyst 2 (Order Management Specialist) – Englewood Cliffs, NJ (Fully onsite)
• 12 Months

• The main function of this role is supporting customer and company requirements for order and/or account management based on account portfolios, entry and maintenance of purchase orders, chargeback processing, working with various departments to support order processes and support Team co-workers.

• Order Management processing for accounts and related account procedures.
• Maintaining account portfolios for ordering, tracking, customer and company requirements.
• Return processing
• Informing order status and support inquires for direct Account Customers
• Support Team Members for order processing and account portfolios
• Ad Hoc Reporting

• Excellent verbal and written communication as well as interpersonal
• Ability to work independently
• Ability for Accuracy
• Time management
• Intermediate computer applications (Microsoft Excel, Word)
• Use of Outlook with Multiple Inboxes
• EDI
• SAP
• Multi-tasking with Attention to Detail

• Completed Bachelor’s degree in related field. Bonus Master’s Degree
• 3-5 years of applicable experience

• Order Management and/or Account Management Experience
• Prior Use of SAP and EDI
• Multi-tasking with Attention to Detail

• The main function of a business operations specialist is to maintain vendor relationships, acting as a business analyst for non-IT projects or filling organizational roles above an administrative level, but below a management level. Other responsibilities may include maintaining all project management processes, including project goals, deadlines, metrics and budget. The business operations specialist usually reports to a project manager or director.

• Establish and maintain communication services across business units or from the project team to the organization.
• Maintain the storage and retrieval of all project communications data and business metrics.
• Review contracts, cost proposals and contract supplements.
• Establish and document business processes.
• Set up project and work breakdown structures.
• Track project budgets and expenditures, monitor transaction controls and costs against budgets.

• Verbal and written communication skills, attention to detail, customer service and interpersonal skills.
• Ability to work independently and manage one s time.
• Knowledge of business and management principles involved in strategic planning, resource allocation, and production methods.
• Ability to apply accounting and mathematical principles to work as needed.
• Ability to analyze business trends and project future revenues and expenses.
• Previous experience with computer applications, such as Microsoft Word and Excel;
  Enterprise Application experience a plus.

• Bachelor's degree in business management, economics, finance, accounting or relevant field required.