Manager, Channel & Account Operations

Job Title

At Pacira, innovation meets purpose.

Pacira Bio Sciences, Inc. is a pioneer in non-opioid pain management and regenerative health solutions. Today, we're building on that legacy with next-generation innovations for chronic, postsurgical, and musculoskeletal pain. Our culture is built on collaboration, innovation, and a shared commitment to helping patients recover faster. We are redefining what's possible in pain management—and we can't do it without talented people like you.

Why Join Us?

At Pacira, every career is more than a job. Our mission drives us, and every day, we challenge ourselves to achieve the extraordinary. Integrity is at the core of who we are. We value diverse perspectives and the collective strength of a unified team. Join the team in making better possible for patients everywhere.

Essential Duties & Responsibilities :

The following statements are intended to describe the general nature and level of work being performed by an individual assigned to this job. Other duties may be assigned.

• Own day-to-day operational execution across key channel and account workflows supporting customer-facing, contracting, pricing, billing, and distribution processes.
• Support contract administration activities, including review and negotiation coordination of contract content with internal and external stakeholders, along with pricing governance, billing and invoicing issue resolution, account balance coordination, and channel loading activities.
• Administer customer portal tools and serve as a primary operational resource supporting field-facing processes, customer coordination, escalations, and issue resolution.
• Oversee incoming operational requests, including new account activations, evaluation kit requests, demo kit replenishments, and post-sale support requests, ensuring timely execution and alignment across teams.
• Produce and communicate regular performance reporting to leadership to identify trends, monitor operational effectiveness, and inform business decision-making.
• Partner with internal teams to develop, enhance, and maintain tools and resources that improve visibility, efficiency, and process discipline.
• Drive project execution across key operational improvement initiatives, helping ensure progress against priorities and successful implementation.
• Partner with field sales and commercial leadership to identify business needs, surface operational risks, and improve day-to-day execution.
• Support the development, implementation, and ongoing execution of operational processes and workflow improvements in collaboration with the commercial team.

Supervisory Responsibilities:

This role does not have supervisory responsibilities.

Interaction:

This position will work closely with internal departments, including Marketing, Field Sales, Market Access, Finance, Sales Operations, and other cross-functional partners, as well as external consultants and vendors.

Education and Experience:

• Bachelor's degree required
• 5 years of relevant professional experience in commercial support, customer account management, healthcare administration, business analytics, or other cross-functional business functions required
• Demonstrated experience supporting customer-facing processes, contract review and coordination, account administration, pricing, order management, or other cross-functional operational workflows required
• Experience with in healthcare, hospital or health system operations, medical device, pharmaceutical, or other related environments preferred, with medical device experience strongly preferred

Knowledge, Skills, and Abilities :

• Strong written and verbal communication skills, with a demonstrated ability to work effectively across cross-functional teams and levels of the organization
• Strong organizational skills and attention to detail, with the ability to manage multiple priorities in a fast-paced environment
• Demonstrated ability to manage competing projects, balance day-to-day execution with longer-term priorities, and follow through on critical operational activities
• Advanced proficiency in Microsoft Excel and other reporting or database tools, with demonstrated ability to…