HR Operations Analyst ; US - Adjudication

Position: HR Operations Analyst I (US) - Adjudication
Location: Mount Laurel

Work Location:

Mount Laurel, New Jersey, United States of America

Hours:

40

Pay Details:

$25.75 - $38.50 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience  compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:

Human Resources

Job Description:

HR Operations Analyst I
- Provides a range of analytical, program and/or operational process support within a defined functional area.

Depth & Scope:

* Comprehensive knowledge and understanding of the operating environment, business process and procedures, and transaction lifecycle for own area

* Identifies key operational / reporting / process issues

* Leads problem resolution for issues that have been escalated, and/or escalate to appropriate level where further clarity or interpretation is required for higher complex policies or rules is required

* Provides thorough analysis and/or specialized reporting or operational/ process support

* Requires general understanding of the overall function and/or businesses supported

* Some complexity in operational / reporting / process and/or analysis function generally requiring a short term focus

* May lead small scale initiatives or work stream packages for assigned area

Education & Experience:

* Undergraduate degree required

* 2+ years relevant experience required

* Sound knowledge and understanding of the operating environment, business process and procedures, and transaction lifecycle for own area

* Requires general understanding of the overall function and/or businesses supported

* Organized self-starter with excellent analytical, problem-solving and time management skills

* Detail oriented, high level of accuracy and ability to work independently

* Strong communication skills, both oral and written

* Strong PC skills including Microsoft Office, Excel, Access and Power Point

* Strong customer orientation, interpersonal and communication skills to deal effectively with all levels of staff

Customer Accountabilities:

* Acts as a key resource / specialist for an HR area /program(s) by providing subject matter expertise / analysis or complex operational process support

* Manages assigned programs, ensuring coordination of changes, and timely and accurate transaction processing

* Provides optimal employee and partner service, including expert guidance and advice on policies, programs and procedures, while adhering to customer service standards and Customer Experience

* Models, Identifies, documents, investigates processes / exceptions arising from transactions / processes beyond 1st level operations service delivery and resolve escalated matters and refer complex issues / situations beyond own level of expertise

* Develops and executes on reporting functions and/or produce consolidated or aggregated reporting as appropriate

* Manages relationships with internal and external partners

* Provides accurate and thorough analysis of key process drivers, root or systemic causes of cross functional operational issues, interpret findings and make recommendations for improvement

* Contributes to the identification, development and implementation of new operating workflows, additional services / applications or operational efficiencies for HR Operations

* May lead work streams by acting as a project lead / subject matter expert for small-scale projects / initiatives in accordance with project management methodologies

Shareholder Accountabilities:

* Prioritizes and manages own workload to meet SLA requirements for service and productivity

* May interface with regulators, external groups (legal firms, vendors, etc.), on operating and service delivery issues relative to the specific area of functional expertise as authorized by the manager

* Acquires and apply expertise in the discipline

* Provides guidance, assistance and direction to others in HR and other internal partners

* Identifies, recommends and effectively executes standard practices applicable to the discipline

* Analyzes service delivery issues and identifies potential solutions that enhance the customer experience and support HR business objectives

* Protects the interests of the organization, identify and manage risks, and escalate non-standard, high risk transactions or other activities as appropriate

* Completes business process reviews as required and contribute to the creation of new processes

* May manage or support change management projects or programs that impact the business, functions or processes and…