Associate Product Manager - T-Platform

Associate Product Manager – Program Oversight

The Associate Product Manager – Program Oversight supports operational coordination, onboarding governance, reporting, and day-to-day product realization activities for T-Platform, T-Mobile's enterprise operational and management platform for TFB products and services. This role operates within the T-Platform Product Realization organization and partners closely with Product Strategy, UX, Technical Discovery, Program Operations, Architecture, and Engineering teams to support onboarding coordination, operational readiness, governance tracking, and organizational continuity across multiple simultaneous initiatives.

T-Platform supports highly integrated enterprise operational use cases spanning Advanced Network Solutions (ANS), IoT, broadband, APIs, security, satellite, government, and future enterprise operational capabilities. This role is responsible for helping maintain onboarding visibility, operational tracking, documentation accuracy, release coordination, and governance support activities across the rapidly evolving TFB portfolio ecosystem. The ideal candidate combines strong organizational capability, operational discipline, analytical thinking, communication skills, and the ability to operate effectively within ambiguity and rapidly shifting priorities.

This role is critical to supporting operational continuity, onboarding readiness, and organizational scalability across the T-Platform Product Realization organization.

Job Responsibilities:

• Vision, Strategy, and Analysis
  • Conducts research and analysis in order to help create and manage product vision and roadmap.
  • Participates in end user research to inform product prioritization
  • Partners with business and internal/external stakeholders to understand current customer experiences, identifies areas of opportunity.
  • Assists with product presentations.
  • Conducts competitive product analysis.
  • Provides ad hoc information to management by creating special reports and analysis on request.
  • Participates in development of product feature set and positioning strategies.
  • Attends meetings with external third parties to gain a better understanding of partnerships and licensing opportunities.
  • Develops and maintains current understanding of customer experience and tech trends. Assesses how trends impact the roadmap or create opportunity for innovation of the product.
• Customer Evangelist
  • Leverages customer insights for product vision, strategy, roadmap, priorities.
  • Dedicates time to customers actively meeting with them to build deeper empathy and understand their needs and priorities.
  • Create, manage, foster an active VOC feed for themselves and team.
  • Actively looks for opportunities to delight or meet customer's unmet needs.
  • Evangelizes and advocates for the customer both internally (IC through C level) and externally, perpeuating the customer-first mindset.
  • Creates an environment and culture where the team is immersed in customer-first mindset.
  • Tests ideas with real customers to ensure that the product delivers the desired benefit.
• Product Execution / Delivery
  • Helps generate and maintain dashboards and reports that track product health and success metrics.
  • Assists with maintaining and updating product backlog and priorities with partners.
  • Scopes and prioritizes activities based on business and customer impact.
  • Assists with beta and pilot programs with early-stage products and samples.
  • Assists in preparing product documents and product use cases to drive product activity.
  • Supports sales and marketing with the necessary product knowledge.
  • Assists in the development of adoption tools and training material.
  • Writes feature and user stories to capture requirements and translate product / platform strategy into consumable work for Dev teams.
  • Understands challenges and recommends trade-offs with the team.
  • Communicates defect status and response to leadership and impacted stakeholders until fully resolved.
  • Ensures defects are factored into regular backlog prioritization for resolution based on priority.
  • Helps prepare and drive product and experience demos.
• Relation sh…