Mid Level Korean Bilingual Business Analyst - B2B Service Planning & Process Improvement

Position Overview

Job Title:

Korean Bilingual Business Analyst 2
Job Type: Full‑time, Hourly

Englewood Cliffs, NJ

• Medical Insurance (Health, Dental & Vision)
• 401(k)
• Paid Time Off
• H1B/Green Card Sponsorship for qualified employees
• Hands‑on experience at global industry leader Samsung
• Opportunities for career advancement

• Support B2B service planning and administrative functions in collaboration with cross‑functional teams.
• Assist senior leadership with strategic report preparation and presentation development.
• Drive continuous process improvement by leveraging customer feedback and stakeholder input.
• Facilitate seamless project execution through report generation, meeting documentation, and PowerPoint presentations.
• Bilingual English/Korean communication required for coordination with global teams and headquarters.

• Service Planning & Administrative Support:
  Oversee and execute administrative functions, including the review and documentation of service plans, project progression, and key discussions to ensure alignment with organizational goals.
• Project Support:
  Provide comprehensive support for project management activities, including report generation, presentation development (e.g., PowerPoint), and meeting note documentation to facilitate seamless project execution.
• Cross‑Departmental
  
  Collaboration:
  
  Foster collaboration across departments to enhance B2B customer satisfaction, ensuring alignment with customer expectations and organizational objectives.
• Reporting Preparation:
  Assist in the preparation of strategic reports for senior leadership and the Global HQ office in Korea, ensuring accuracy, relevance, and timeliness.
• Process Improvement:
  Develop and optimize B2B service processes in collaboration with stakeholders, leveraging strategic thinking and customer feedback to drive continuous improvement.
• Strategic Target Alignment:
  Contribute to the preparation of strategic initiatives and collaborative efforts to achieve team targets, ensuring alignment with broader organizational goals.

• Bachelor's Degree in Business Administration, Management, or related field.
• 5+ years of experience in administrative support, project management, and cross‑functional collaboration, with a focus on B2B service planning and process improvement.
• Bilingual proficiency in English and Korean, with advanced reading and writing skills.
• Advanced proficiency in Microsoft Office Suite, including Excel, PowerPoint, and Outlook.
• Strong project and program management skills, with a proven ability to plan, coordinate, and execute projects and events efficiently; experience with Smartsheet is a plus.
• Exceptional relationship‑building and stakeholder management skills, with the ability to collaborate internally and externally across all organizational levels.
• Strategic thinking and problem‑solving abilities, with a focus on aligning B2B service processes with customer expectations and team objectives.
• Adaptability and resilience to thrive in fast‑paced, dynamic environments while managing multiple priorities effectively.
• Analytical mindset with a self‑driven approach to continuous learning and process optimization.