Bilingual Success Coach, Atlantic Works

Success Coach

Reports to Assistant Director, Grant Program Operations:
The Success Coach role determines grant eligibility for prospective participants and administers pre-requisite testing to participants, while serving as the program's liaison for program participants and Atlantic Cape.

• Provides coaching and support for participants' success
• Works with participants to develop personalized training employment plans (IEP's)
• Regularly communicates with participants and updates IEP throughout training
• Uses technology to facilitate & record participant engagement and coaching
• Works as the re-employment liaison between participants and employers to match open job opportunities to the participants' plan
• Conducts and records post-employment follow up for 30, 60, 90 days
• Assists in mitigating obstacles during training, job search and re-employment
• Monitors workforce trends (demand occupations and employer needs within the grant servicing area)
• Develop and maintain employer relationships
• Other related duties as assigned.

Education

• Associate's degree

Experience

• 3- 5 years minimum working experience in a mentoring or advising role

Competencies & Skills

• Must be fluent in a another language other than English (reading, writing, listening, and speaking)
• Technology skills to include Microsoft Word, Excel, and PowerPoint; knowledge of CRM software (Salesforce)
• Additional technology skills to include synchronous communications (examples: Go To Meeting , Skype, and Zoom)
• Strong interpersonal and organizational skills
• Ability to work independently and make sound decisions
• Excellent customer service skills
• Ability to communicate in written and oral form

Terms of Employment:

• This position requires flexible scheduling to include evenings and weekends and duties at any Atlantic Cape locations.
• Must be available to travel within the grant service area
• Ability to work day, evening or weekend hours as required

Paid sick leave in accordance with NJ Sick Leave Law Defined Contribution Retirement Program (DCRP) Eligible part-time employees will be enrolled into the DCRP (Defined Contribution Retirement Plan) pension. Employees contribute 5% of their base salary and the college contributes 3% of base salary. Investment options are managed through Prudential Retirement. Life insurance benefits through DCRP are payable to the beneficiary at 1.5X the member's salary.

Atlantic Cape Community College

5100 Black Horse Pike Mays Landing, New Jersey, 08330