Customer Support Strategy Analytics Intern Published: Aftersales Strategy & P

Aftersales Strategy & Processes – Woodcliff Lake, NJ

13.07.2026

Knowing the destination isn't enough: you need to know how to get there. Build up your own networks, exploit new ideas, consistently take the initiative. Inspire other people with your enthusiasm. That's the only way to give ideas the power that allows them to become true innovations.

As an independent group of companies, the BMW Group has a commitment to creativity and breakthrough ideas that goes well beyond the racetrack. In order to continuously create ultimate driving machines, we drive our growth and design excellence by staffing our teams with individuals who are innovative and always looking for the next great idea. If you share our vision and view yourself as an independent, creative thinker, we invite you to join our team in this exceptional role located in Woodcliff Lake, NJ.

This is a full-time internship position for our Fall Rotation, from September 7, 2026 through December 11, 2026 in Woodcliff Lake, NJ.

• Create and maintain business reports, dashboards, and analytics using Tableau and similar tools.
• Analyze data to identify trends, insights, and opportunities that support business decision‑making.
• Ensure data accuracy and consistency through validation, quality checks, and documentation updates.
• Support ad‑hoc reporting requests while helping improve and automate recurring reporting processes.
• Monitor KPIs and performance metrics to track progress against key business initiatives.
• Partner with IT teams to troubleshoot issues and enhance reporting tools and workflows.
• Assist with AI and automation initiatives, including chatbot development, model training, workflow automation, performance monitoring, and continuous improvement.

• Currently enrolled in a bachelor or master’s degree program at an accredited college or university.
• Possess a minimum cumulative GPA of 3.0 (not just in major).
• Have completed at least 60 college credits or be at least a rising junior.
• Must attach a copy of college unofficial transcript.
• Ability to work full‑time (36.25 hours/week).

• Medical Insurance
• Paid Time Off in addition to company paid holidays where eligible.
• Hybrid work environment.
• Intern Vehicle Lease Program.

The hourly rate for undergraduate students is $25.30.

The hourly rate for graduate students is $32.20.

As part of the hiring process, you may be required to successfully pass a background check. A satisfactory completion of a background investigation, including verification of education, prior employment, criminal history, credit check history, and pre‑employment drug screen to the extent permissible under applicable state law, is a condition of your offer of employment and your continued employment. The results of your background investigation are satisfactory and acceptable in the sole judgment and discretion of BMW Shared Services, LLC.

BMW in the United States is an equal opportunity employer. It is the policy of BMW Group in the United States to provide equal employment opportunity (EEO) to all qualified persons regardless of age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.