Senior Manager -Patient Support Insights and Analytics

Senior Manager
-Patient Support Insights and Analytics

Facility:
Market Access

Location:

Plainsboro, NJ, US

Our Marketing & Patient Solutions group creates and delivers human-centered experiences, where innovation meets customer-centricity, driving the ultimate experience for our patients. Our focus extends beyond transactions to craft experiences as one fully integrated, aligned and connected organization that puts empathy at the center, powered by insight and foresight. We develop an end-to-end approach to strategy, focusing on every touchpoint that impacts our customers.

We leverage data and insights to inform our decision-making processes, ensuring that our strategies are rooted in a deep understanding of customer needs and behaviors. Our 'test and learn' mindset and approach enables us to iterate rapidly and refine our strategies based on real-world results. We are building an intentional team culture that is made up of diverse skillsets, united by the shared belief that reinvention and learning is what fuels continuous growth.

Do you get excited about exploring the unknown? Does the idea of driving value through human-centered design pull you in? Are you ready to experiment with us? The Position The Senior Manager, Patient Support Data Intelligence is responsible for process improvement, technology, analytics and reporting initiatives across the Novo Care® Patient Affordability and Access Support Platform. Oversight, maintenance and ongoing enhancements related to the Patient Support Programs data sources and associated databases.

Supporting initial and ongoing customer support and communication channels related to the Novo Care® Patient Support Programs. Management of relevant data sets include compliance and database information integrity, program tracking, metrics, analysis and reporting. Establishes an operational approach along with systems and documented procedures and processes to ensure appropriate operational execution.

Relationships This position reports to the Associate Director, Patient Support Program Analytics. Other key relationships include interactions with Commercial Insights & Analytics, Information Technology, Data Governance, Brand Teams, Market Access, Finance and other NNI and global stakeholders. External relationships include relations with external consultants, patient support service providers and organizations.

Essential Functions Connect with stakeholders on reporting requirements, report delivery and overall performance management Optimization, visualization and automation of program performance, both retrospectively and prospectively Preparation of simple and complex ad hoc analyses and advanced projections by use of additional software and programming Liaise with and/or manage vendors and corporate partners related to Patient Support reporting, data and database management as appropriate Helps identify work-process efficiencies across Patient Support and any relevant Commercial Operations Prepare reports and other documentation to assist with audits and inspections, both internal and by regulatory authorities Design, develop and manage tools which are being used to facilitate business processes Serve as a superuser for the Patient Support programs database Manage IT projects in coordination with IT, Global Safety and Product Safety Management to upgrade and improve the functioning of various safety systems Develop and manage project plan and timeline;

ensure full alignment across internal and external stakeholders and partners Maintain robust compliance, quality and privacy standards in handling customer information and programs Manage and monitor ongoing projects, tasks and ensures pull through of work requests including (not limited to):
Manage Inbound and Outbound vendor data feeds. Program Troubleshooting:
Provide ongoing support, insight and guidance regarding current program/operational status by way of daily interactions and weekly status calls Provides guidance on execution strategy and approach, database functionality and support Reporting and Analytics (Business and Operations).

Physical Requirements 0-10% overnight travel required

Qualifications A…