Institutional Contracts, Chargebacks and Rebates Manager

Job Description Summary #LI-Hybrid

Location:

East Hanover, New Jersey Novartis is unable to offer relocation support: please only apply if accessible.

About the Role

At Novartis, we are reimagining medicine to improve and extend people’s lives. As the Institutional Contracts, Chargebacks and Rebates Operations Manager, you will lead critical chargeback activities that support Market Access strategies and customer engagement across the U.S. business. This role combines operational leadership, business partnership, advanced analytics, and AI-enabled process transformation to optimize contract performance, strengthen compliance, enhance trading partner relationships, and reduce financial risk.

You will play a key role in driving operational excellence while developing a high-performing team capable of leveraging data, automation, and emerging technologies to deliver impactful business outcomes.

• Serve as the subject matter expert for chargeback adjudication, customer eligibility, EDI submissions, contract operationalization, and distribution models
• Lead cross-functional collaboration with Market Access, Government Pricing, Trade Operations, Accounts Receivable, wholesalers, and other stakeholders to resolve complex chargeback and rebate issues
• Drive adoption of AI-enabled tools, advanced analytics, automation, and exception-based reporting to improve operational efficiency and decision support
• Lead, coach, and develop team members while building capabilities in analytics, compliance, digital tools, and operational excellence
• Ensure timely and accurate processing of chargebacks, rebates, and contract-related activities while maintaining high levels of customer and trading partner satisfaction
• Maintain compliance with SOX requirements, audit standards, Novartis policies, and chargeback/EDI processes
• Identify and implement continuous improvement initiatives that enhance data quality, controls, reporting accuracy, and business value

• Bachelor's degree in Finance, Accounting, Business Administration, or a related discipline
• Minimum 3 years of experience within pharmaceutical, biotechnology, healthcare, revenue management, contract operations, chargebacks, rebates, or commercial operations
• Strong understanding of chargeback adjudication, rebate processing, customer eligibility, contract administration, and wholesaler operations is a must
• Experience leading process improvements, cross-functional initiatives, system enhancements, or business transformation efforts
• Strong analytical, communication, stakeholder management, and project management skills with the ability to influence across organizations

• MBA or advanced business degree
• Experience with Model N, Revitas, SAP S/4
  
  HANA, EDI processes, AI-enabled productivity tools, advanced analytics platforms, and healthcare contract management systems

• The salary for this position is expected to range between 103,600 – 177,600 USD Annual per year.
• The final salary offered is determined based on factors like, but not limited to, relevant skills and experience, and upon joining Novartis will be reviewed periodically.
• Novartis may change the published salary range based on company and market factors.
• Your compensation will include a performance-based cash incentive and, depending on the level of the role, eligibility to be considered for annual equity awards.
• US-based eligible employees will receive a comprehensive benefits package that includes health, life and disability benefits, a 401(k) with company contribution and match, and a variety of other benefits.
• In addition, employees are eligible for a generous time off package including vacation, personal days, holidays and other leaves.

• $ - $

• Continuous Process Improvement
• Critical Thinking
• Data Visualization
• Employee Engagement
• Financial Accounting
• Market Understanding
• People Development
• Process Optimization

Improving the lives of people living with disease takes more than innovative science. It takes a focus on the needs of people and a community committed to meeting them. It takes a team of people like you. Working together. Learning together. Thriving together.

Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve. The Novartis Group of Companies are Equal Opportunity Employers and take pride in maintaining a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status.

We are committed to building diverse teams, representative of the patients and communities we serve, and we strive to create an inclusive workplace that cultivates bold innovation through…