Head - Protect, Onboarding Identity Management

Head – Protect, Onboarding Identity Management

Work Location:

Mount Laurel, New Jersey, United States of America

Hours:

37.5

Pay Details: $200,000 - $280,000 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience  compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:
Enterprise Enabling Functions

Job Description:

The Head – Protect, Onboarding Identity Management role is responsible for developing and deploying the customer identity solutions, strategy, and providing product group ownership of the Solution Train operating in TD Scaled Agile for the US and CAN.

Responsibilities:

• Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork, and handling any/all disciplinary actions, as required
• Oversees all identity products/solutions as significant sub-components of Fraud Threat Management organization; mobilizes team & ensures executive alignment; custodian of Enterprise Protect Identity Business Plan & Roadmap
• Develops, articulates, and enhances strategic vision for customer identity proofing as a foundation for self-serve and assisted channels
• Progresses and maintains a TD Customer Identity strategy, including customer engagement and value creation opportunities
• Centralized ownership of TD's Identity solutions, run as a product with defined PODs to develop and maintain core capabilities
• Strong interface with LOBs/Channels to ensure roadmap alignment
• Identifies and creates visibility of organizational authentication risk
• Drives an adoption strategy to ensure standard authentication consumption vs building tactical/bespoke solutions
• Develops and maintains talent and career development for all of CIAM
• Leverages deep subject matter expertise to develop and execute efficient and effective customer onboarding strategy that minimizes net losses for the Bank while providing a superior UX.
• Works closely with key business leaders and direct reports to optimize TDBG's resources and leverage TD's operating model to maximize efficiency, effectiveness and scale and innovation
• Owns the journey vision, product roadmap and objectives that aligns the team around delivery goals
• Responsible for the Product vision and strategy and ensuring adapts to changing customer preferences and the competitive landscape

Skills,

Education & Experience:

• Bachelor's degree required;
  Graduate degree preferred
• 10+ years of relevant experience in the Customer Authentication and Identity domain
• Proven technical abilities, understanding, and developing complex technical solutions with a deep understanding of the identity and authentication ecosystem
• Strong business acumen, identifying and developing Identity and opportunities which align to LOB roadmaps
• Entrepreneurship/Engineering mindset, track record of driving and delivering innovative ideas in a fast-paced environment
• Strong relationship management, ability to form strong relationships with senior leaders and build trust
• Proven business and financial acumen
• In-depth knowledge of relevant banking and regulatory rules and policies
• Organizationally astute, with superior influencing, collaboration, and communication skills

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD…