Sales and Community Engagement Manager

Description

Sales and Community Engagement Manager

Dogtopia of North Brunswick
, the industry leader in dog daycare, boarding, and spa services, has an immediate opening for an energetic, organized, business-minded individual to join our team as Sales and Community Engagement Manager.
This position, known internally at Dogtopia as the Pet Parent Relationship Manager (PPRM), also serves as a key support to the General Manager. This is a role for someone with a management and operations background who understands hard work, how to deliver and train others to provide top customer service and ensure a great environment for the dogs in our care.

This person should love dogs - and, upon successful completion of training, you can even bring YOUR dog to work with you! What a bonus!

• It's always bring your dog to work day!
• Education in basic dog obedience and training
• Fun, dynamic team culture with more than 270 locations
• Additional certification program training
• Competitive bonuses with some flexibility in scheduling
• Learn skills related to sales, customer service and teamwork

• Percentage of leads converted to Meet & Greets
• Percentage of Meet & Greets converted to sales
• Retention of and frequency of daycare visits
• Assist in increasing customer satisfaction ratings
• Always striving to up-sell!
• Consistent and timely attendance
• Website monitoring
• Manage web inquiries

• Must love dogs
• Sales and customer service experience
• Ability to work flexible hours
• Ability to work cohesively with others in a fun, fast-paced environment
• Strong customer service skills
• Able to work within a structure, but to think and act flexibly when needed

• Proactive - results focused, self-started, anticipator
• Quick thinker
• Emotionally intelligent
• Just do it focus
• Fun-loving
• Rapport builder
• Active listener
• Must love dogs

• Convert lead calls to Meet & Greets
• Schedule Tours/Meet & Greets
• Conduct follow-up calls with leads that did not schedule
• Assist the General Manager with employee performance reviews, coaching, and positive recognition.
• Express in actions to pet parents our Dogtopia-isms
• Enter completed registration forms - review for completeness
• Assist the General Manager with staff scheduling and monitoring daily staffing needs.
• Assist the General Manager in maintaining appropriate staffing levels and responding to employee callouts as needed.
• Support the General Manager in coaching and developing the team while contributing to a positive, team-oriented culture.
• Help coach the team on our Dogtopia-isms:
  We LOVE life unconditionally like a dog. We STAY loyal to our pack. We CHASE the absolute highest standards of safety. We PLAY to our fullest potential. We TREAT every day like It's the Most Exciting Day Ever!

• Practice the 3 Ss (smile, story and satisfaction)
• Always finding new ways to improve the Meet & Greet tour scripts
• Conducts walk-in and scheduled tours of facility
• Complete pet parent's new client forms
• Be knowledgeable on pricing and services
• Respond to web inquiries as soon as possible but within one business day
• Answer all questions, concerns and complaints with urgency and care
• Assist with customer check in and check out
• Assist with appointment setups
• Strive for high customer review ratings!
• ENJOY your team! GROW your team! And PLAY to your fullest potential

• Build and maintain relationships with pet parents
• Host and participate in community events and local partnerships
• Manage social media presence and content calendar
• Develop and execute local marketing campaigns
• Drive awareness and generate new business through community outreach
• Track and report on marketing results and…