Business Development Operations Analyst

Position Summary:

The Business Development Operations Analyst is a hybrid operations and analytics role that supports the Business Development (BD) organization through Customer Relationship Management (CRM) administration, market intelligence, reporting, and coordination of key business processes. This position enables data-driven decision-making while ensuring efficient execution of BD operations, including pipeline management, reporting, and cross-functional coordination.

• Coordinates and manages BD team calendars, meetings, and key events (e.g., weekly accountability meetings, customer questionnaires, gate reviews, and forecast planning sessions)
• Prepares agendas, captures action items, and tracks follow-ups to ensure accountability and execution
• Plans and executes internal and external meetings, including logistics, travel coordination, materials preparation, and on-site support
• Supports travel coordination for BD leadership, including reservations and expense reporting
• Manages office and operational supplies for the BD organization
• Coordinates tradeshow and event participation, including scheduling, logistics, registration, and material preparation
• Tracks and reports tradeshow investments and outcomes to inform future event strategy

• Serves as CRM Administrator (Microsoft Dynamics 365), managing system configuration, user support, and enhancements
• Drives CRM data quality, consistency, and adoption across the BD organization
• Develops and maintains dashboards, reports, and automated workflows to support pipeline visibility and forecasting
• Produces and distributes recurring reports, including weekly leadership reporting and pipeline reports
• Supports development and distribution of financial, pipeline, and performance reports
• Maintains BD processes and track/report AS9100 metrics

• Delivers market research and analysis to support pipeline development, opportunity identification, capture strategy, and account planning
• Analyzes data from industry events, conferences, and customer engagements to generate actionable insights
• Collaborates with BD leadership to define and prioritize intelligence needs
• Serves as liaison for research tools (e.g., Gov Win), optimizing usage, coordinating training, and recommending enhancements

• Provides surge support to the Proposal Center and BD managers for RFIs, RFPs, and Sources Sought responses, including writing, editing, and coordination
• Supports Strategic Integrated Operating Plan (SIOP) activities and related forecasting efforts
• Maintains effective communication and coordination with cross-functional teams (e.g., Program Management, Engineering, Operations)
• Contributes to continuous improvement of BD processes, tools, and reporting capabilities

• Delivering accurate, timely, and actionable pipeline and CRM reporting to support leadership decision-making
• Maintaining high data integrity and user adoption within CRM systems
• Ensuring efficient and well-coordinated BD operations, meetings, and planning processes
• Producing meaningful market insights that influence BD strategy and opportunity positioning
• Proactively identifying process improvements and implementing scalable solutions

• Other duties as assigned

• Bachelor’s degree or commensurate experience
• 5+ years experience in government markets or related fields (business development, market research, capture, or analysis) preferred
• Experience with CRM systems (administrator-level preferred), including Microsoft Dynamics 365 or similar
• Strong analytical skills with the ability to translate complex data into clear, actionable insights
• Advanced proficiency in…