Business Operations & OFFICE Coordinator - Kenilworth, Cape Town

BUSINESS OPERATIONS & OFFICE COORDINATOR - Kenilworth, Cape Town

R20 000 - R25 000 Per Month Negotiable depending on years of relevant experience

Our client, a growing Software Solutions business, is seeking a mature, highly organised and emotionally intelligent Business Operations & Office Coordinator to play a pivotal role in keeping the business running smoothly.

Working closely with the Directors, you will coordinate people, processes and priorities across operations, sales, projects, HR and office administration, ensuring accountability and follow-through while enabling management to focus on strategic growth.

This is a hands-on role for someone who takes ownership, is confident holding others accountable, thrives on keeping things organised and genuinely cares about creating a positive, professional workplace.

If you are proactive, dependable and naturally take initiative, this could be an excellent opportunity to make a meaningful impact within a growing business.

Coordinate day-to-day operational requirements across technical, support, projects, sales and administration. Follow up on outstanding actions, deadlines and departmental commitments. Identify operational gaps, delays or resource requirements and coordinate communication between departments and ensure agreed processes are followed. Maintain visibility of projects, installations, deadlines and key business priorities. Prepare regular operational reports for management.

Coordinate and drive weekly sales pipeline meetings and follow-ups. Maintain accurate pipeline information, action points and follow-up dates. Track quotations, proposals, client decisions and purchase orders. Ensure sales team members have the information and support required to progress opportunities. Monitor outstanding actions and hold team members accountable for agreed deliverables. Assist with sales administration and coordination rather than actively selling. Identify opportunities for improved processes, follow-up and revenue administration.

Coordinate upcoming installations and projects with the relevant teams. Ensure required equipment, information, approvals and resources are in place. Monitor progress against agreed timelines and identify potential delays early. Coordinate communication between sales, technical teams and administration. Ensure project documentation is complete and completed work is appropriately handed over for invoicing.

Act as a first point of contact for routine employee and workplace matters. Conduct regular employee check-ins and escalation appropriately. Address minor issues such as absenteeism and tardiness and report recurring concerns to management. Maintain accurate and confidential employee records. Coordinate leave administration, onboarding and offboarding. Monitor probation dates, performance review dates and other HR administration. Assist with employee communication, training coordination and internal initiatives.

Work alongside management and external HR consultants where required.

Ensure the office remains organised, professional, functional and well supplied. Coordinate office suppliers, maintenance and service providers. Assist with team events, staff initiatives, birthdays and recognition activities. Contribute positively to company culture and employee engagement. Help create an environment that is both supportive and accountable.

Maintain accurate records, trackers, action lists and reports. Take meeting minutes and ensure action points are followed through. Maintain and improve administrative processes and…