Part Time Sr. Customer Assistance Representative - Morris County NJ

Part Time Sr. Customer Assistance Representative - Morris County NJ

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The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face‑to‑face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands‑on experience to provide administrative support, service customers, and act as a rental backup in a large home city branch or airport location.

This is a part‑time position with the following location options:

• 1004 US-46, Ledgewood, NJ 07852
• 379 Route 46W, Rockaway, NJ 07866

Candidates must be willing to work one of the two schedules below.

• Mondays 7am‑6pm
  Fridays 1:30pm‑6:30pm
  Saturdays 8:30am‑1:30pm
  Sunday 8:30am‑12:30pm
• Mondays 7am‑12pm
  Fridays 7:30am‑6:30pm
  Saturdays 8:30am‑1:30pm
  Sunday 8:30am‑12:30pm

This position pays $17.50 / hour and offers a robust Total Rewards Package including paid time off, employee discounts, and a 401(k) retirement plan with company match and profit sharing.

• Take incoming calls—reservations, rate quotes, general questions, and provide customer information and resolution.
• Manage outgoing calls for callback management, A/Rs, and miscellaneous calls as assigned.
• Provide a high level of customer service by assisting customers and assessing rental needs in person and over the phone.
• Meet and greet customers in a friendly and timely manner.
• Provide directions and general assistance.
• Assist in assessing the condition of rentals upon return.
• Process returns, check‑ins, and exit kiosk transactions.
• Effectively market the company while picking up and dropping off customers safely and courteously.
• Understand and communicate rental terms, vehicle features, and other services.
• Sell optional protection products, upgrades, fuel options, and other additional equipment.
• Notify management of any vehicle problems and required maintenance.
• Clean vehicle interior and exterior by hand or using washing equipment.
• Perform administrative and basic accounting functions such as research, billing support, accounts receivables, key logs, and reporting.
• Perform miscellaneous backup duties as assigned.

• Must be at least 18 years old.
• Must have at least 2 years of customer service experience or 2 years of college experience.
• Authoritative for operating a motor vehicle; valid, unrestricted US driver’s license required.
• Authorized to work in the United States and not require sponsorship.
• Available to work one of the two schedules listed above.
• Must live within a reasonable commute of no more than 1 hour to the location(s) within 30 days of the anticipated start date.
• Must be able to read, write, and speak English.

Equal Opportunity Employer/Disability/Veterans.

New Jersey DMV Requirements:
First‑time drivers or under 21 must complete the mandatory Graduated Driver License program.