Guest Experience & Growth Lead

Benefits:

• Bonus based on performance
• Competitive salary
• Employee discounts
• Flexible schedule
• Opportunity for advancement
• Training & development
• 401(k) matching
• Free food & snacks

We have a Guest Experience & Growth Lead position available.

• Is confident with sales
• Wants growth opportunity
• Enjoys leading by example
• Is motivated by performance bonuses

• Starts at hourly pay
• Includes membership conversion bonuses
• Has leadership growth potential
• Would eventually help lead and develop the front desk team

Welcome, Empower, Connect! At Hand & Stone Massage and Facial Spas, our vision is simple: to make each visit the best hour of our client's month. Our Spa Associates play a crucial role in achieving this goal. As the hosts of the spa, they are dedicated to creating 5-star experiences for every client. By connecting with clients, co-workers, and the community, our Spa Associates ensure that each service is memorable and exceptional.

Their commitment to excellence helps us fulfill our mission of making every visit the highlight of our clients' month.

Part time and full time positions available!

• Opportunity- This role is more than just answering the phone. Boost your paycheck with our stress-free membership model. Join the industry leader in wellness, backed by 20 years of proven success. Enjoy a supportive environment where your growth and well-being are our top priorities.
• Convenience – We recognize the demands of a busy schedule and are committed to providing support. We offer a variety of shifts designed to accommodate your lifestyle, ensuring a friendly and stable work environment.
• Training and Growth- Your journey with us goes beyond onboarding. Enhance your spa industry career with Hand & Stone through live sales training webinars and opportunities for lead spa associate and management roles.
• Family Focused- Strike the right work/life balance by making a difference in people’s lives and enhancing your own experience. Enjoy a 10% weekly Kinder Care discount for childcare, along with personal care and discounts through the Life Mart program.
  Life Mart program benefits available in spas who partner with ADP
  .

• Meet membership sales goals.
• Have a detailed knowledge of the menu of services
• Provide excellent customer service to members and guests, while building lasting connections.
• Effectively communicate sales, promotions, and service options with clients
• Uphold spa cleanliness standards
• Answer phones, schedule appointments, and file documents
• Perform various other duties as assigned

Base rate - 15.49 per hour PLUS $30 commission on every membership sold! 10% commission on retail products sold