Cusomter Service Rep - Call Center

About the Role
Our client, a leading organization in the pet pharmaceutical industry, is seeking a compassionate and professional Call Center Customer Service Representative. In this role, you will support pet owners and veterinary professionals while upholding the company’s commitment to exceptional service.

Job Title: Call Center Customer Service Representative

Location: Swedesboro, NJ

Pay Range: $18-$20 depending on experience

Schedule:

· Training: 6 weeks On-site, 8.5-hour shifts between 8:00 a.m.–6:30 p.m.

· Post-Training: Monday–Friday, 11:30 a.m.–8:00 p.m., plus one Saturday per month; hybrid with two in-office days (must include Wednesday)

* Opportunity to change shift with time/performance

Key Responsibilities

· Deliver customer service with empathy, patience, and professionalism.

· Navigate patient and prescriber profiles across multiple systems.

· Manage inquiries across inbound/outbound calls, email, SMS, chat, and mailed prescription requests.

· Collaborate with pharmacy and fulfillment teams to support workflow needs.

· Maintain a positive, customer-focused approach in all interactions.

What's Needed?

• Ability to obtain or maintain a valid New Jersey Pharmacy Technician License
• Must be able to commute to the office on hybrid office days
• Minimum of 1 year call center experience
• Strong attention to detail and adherence to procedures
• Computer proficiency, including navigating the internet and basic software
• Excellent communication skills; bilingual Spanish is a plus

What's in it for You

• Paid in-classroom training to prepare you for success
• A dynamic, supportive environment
• Meaningful work supporting pet health and well-being
• Collaboration with a diverse, inclusive team
• Potential for career growth within the organization

Upon completion of waiting period, associates are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Supplemental Life Insurance
• Short Term Disability Insurance
• 401(k)

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About Manpower Group, Parent Company of:
Manpower, Experis, Talent Solutions, and Jefferson Wells.

Manpower Group® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills.

Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 Manpower Group was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.