Customer Service Sales Support Coordinator PartTime
Listed on 2026-06-19
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Customer Service/HelpDesk
CRM System, Customer Success Mgr./ CSM -
Sales
CRM System, Customer Success Mgr./ CSM
Benefits:
401(k)
Health insurance
Paid time off
About the Role:Join DESIGN PLAN LIGHTING INC as a Customer Service & Sales Support Coordinator in Frenchtown, NJ! This part-time position offers a unique opportunity to engage with customers and support our sales team in delivering exceptional lighting solutions.
We are a specification-grade LED lighting manufacturer and importer seeking a tech-savvy, detail-oriented part-time team member to support customer service and sales operations. This role focuses on tracking order status, communicating with customers, and assisting with internal reporting.
The ideal candidate is comfortable working in Excel and business software systems and is confident learning new tools such as our SAGE accounting platform.
Key Responsibilities Customer Service & Order Management (Primary Focus)Track order status from entry through shipment and delivery
Serve as a point of contact for customer inquiries regarding order status
Communicate updates, delays, and resolutions to customers
Coordinate with internal teams (production, purchasing, logistics) for accurate order information
Maintain accurate order records across systems
Sales Support & Reporting (Support Role)Assist with maintaining and updating sales reports
Support data entry and validation of sales data
Generate routine reports as needed
Systems & ToolsWork within Excel and SAGE
Learn and adapt to new software and internal tools
Help ensure data accuracy across systems
Qualifications1–3 years of experience in customer service, sales support, or order coordination
Strong comfort with computers and business software
Proficiency in Microsoft Excel (sorting, filtering, basic formulas; pivot tables a plus)
Ability to learn new systems quickly
Strong organizational skills and attention to detail
Clear, professional communication skills
Experience with ERP/accounting systems (SAGE a plus)
Experience in manufacturing, lighting, or construction‑related industries is a plus
Role Scope & ExpectationsPart‑time position (approx. 20–25 hours/week)
Primary focus on customer service and order tracking
Reporting and system tasks are supportive and task‑based
About Us:DESIGN PLAN LIGHTING INC has been a leader in innovative lighting solutions for over 35 years. We are a leading manufacturer of high quality LED lighting for residential & commercial projects.
Design plan Lighting, Inc. delivers quality European and Made in the USA lighting for the indoor and outdoor North American markets.
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