Member Service Agent, Gamewise

The opportunity

Delaware North Gaming is hiring full-time Member Service Agentsto join our team atGamewisein

Linwood, New Jersey. Asa Member Service Agent, you willbe responsible for delivering exceptional support toplayers across multiple communication channels, including chat, email, and phone.

If you are looking for a role that offers afast-paced environment where you canleverageyour skills to drive guest satisfaction, apply today!

Pay $20.00 - $20.00 / hour

Information on our comprehensive benefits package can be found at

What we offer

We care about our team members personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:

• Weekly pay
• Training and development opportunities
• Employee discounts
• Flexible work schedules

Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, employee assistance program, and tuition and/or professional certification reimbursement.

What will you do?

• Resolve player inquiries related to accounts, payments, bonuses, promotions, and platform navigation
• Must take/make inbound and outbound calls
• Explain policies, terms, and procedures clearly and professionally whilemaintainingempathy
• Verify account details, support KYC documentation, and adhere to all regulatory guidelines and internal controls
• Identify and escalate responsible gaming concern sin accordance with policy
• Accurately document all interactions whilemaintainingconfidentiality and data protection standards
• Meet service level and quality standards, communicate recurring issues to supervisors, and support peak volume periods

More about you

• Minimum of 1 year of customer service experience, preferably in online gaming, sports book, casino, financial services, or another regulated environment
• The ability to obtain and maintain the proper state gaming commission license is required
• Strong written and verbal communication skills
• Ability to multitask and manage multiple systems simultaneously
• Basic analytical and problem-solving skills
• Ability to work flexible hours, including evenings, weekends, or holidays if necessary
• No degree required

Shift details

Days
Evenings
Holidays
Weekends
M-F
OT as needed

Who we are

Our business is all about people, and that includes you. At Delaware North, youre not just part of a team youre part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.

Who says you cant love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether youre interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, were invested in helping you achieve your career goals.

Together, were shaping the future of hospitality come grow with us!

Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.

Required

Preferred

Job Industries

• Other