Service Consultant

Overall Summary

As a service consultant you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records. You will serve as the communicator and liaison between the customer and technician; ensuring the customer's needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.

High School

4-7 years

Route 1 Hyundai hires exceptional people to provide an extraordinary experience for everyone who steps foot on our lot. This isn’t another job but a chance for you to take control of your future and your career. Our teams develop and grow from within through training, mentorship, and self‑motivation. With the right attitude and work to back it up, Route 1 Hyundai is a place to build your future your way.

• Commission paid weekly, CSI bonuses, and monthly spiffs.
• Employee purchase program on both new & pre‑owned cars.
• Employee Parts & Service Discounts.
• Medical, Dental & Vision Insurance, life insurance, long‑term & short‑term disability.
• Company‑matched 401K.
• Paid time off, Vacation, Sick/Personal time.
• Ongoing training and development.

• Check in each client with a detailed vehicle walk‑around in the service drive using a tablet, review open campaigns & recalls, and the client's requested services. This may include declined work from a previous visit.
• Meet or exceed targeted sales goals & the targeted customer satisfaction index.
• Document vehicle problems by listening to customers describe them and by asking probing questions.
• Maintain contact with customers throughout the day—keeping customers informed of the status of their vehicle repair (10:00 am, 2:00 pm & 4:00 pm updates) via text, email, and/or phone calls.
• Communicate the cost of repairs, including parts & labor.
• Contact warranty companies as needed and collect all balances.
• Monitor your customer's vehicle throughout the day, ensuring repairs will be completed on or before the promised time.
• Properly document the customer’s declined repairs, additionally review any past declines for discussion with the customer on their current visit.
• Educate customers on the values and benefits of proper vehicle maintenance, i.e., reducing carbon footprint, improving fuel economy, and extending the life of their vehicle.
• Schedule follow‑up visits and remind customers of our Customer Service Surveys.

• 3+ years as a service advisor/writer
• 3+ years of customer service
• Service Scheduler experience is a plus

Job Type: Full‑time

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance