Customer Care Specialist

Location: Swedesboro

Customer Care Specialist (Hybrid)

Swedesboro, NJ

Hybrid Schedule (2 Days In Office / 3 Days Remote After Training)

Full-Time

Join the Largest U.S. Veterinary Compounding Pharmacy

Are you passionate about helping people (and pets)? We're looking for compassionate, customer-focused professionals to join our Customer Care team. In this role, you'll provide exceptional service to pet owners, veterinarians, and prescribers while supporting the care of over one million animals each year.

What You'll Do

+ Deliver outstanding customer service with kindness, empathy, patience, and professionalism

+ Assist customers through phone, email, SMS, chat, mailed prescriptions, and other communication channels

+ Navigate patient and prescriber information across multiple systems

+ Handle both inbound and outbound customer interactions efficiently

+ Work collaboratively with pharmacy, fulfillment, and customer care teams

+ Accurately perform data entry and administrative tasks

+ Maintain a positive attitude while keeping pet patients and customers at the center of every interaction

Qualifications

+ Strong customer service and communication skills

+ Previous call center, customer service, healthcare, retail, or administrative experience preferred

+ Comfortable multitasking in a fast-paced environment

+ Strong computer and data entry skills

+ Ability to work independently and as part of a team

+ Willingness to obtain a New Jersey Pharmacy Technician License (training and support provided)

Paid Training Program

All new hires will complete 6 weeks of paid, onsite training at our Swedesboro campus.

Weeks 1-3

+ Monday-Friday

+ 8:00 AM - 4:30 PM

Weeks 4-6

+ Monday-Friday

+ Start times may vary between 9:00 AM and 10:00 AM

During training, you'll:

+ Learn about our state-of-the-art pharmacy, laboratory, and fulfillment operations

+ Prepare for Pharmacy Technician licensing assessments

+ Receive hands-on training to become a successful Customer Care Specialist

Schedule After Training

+ Primary shift: 11:30 AM - 8:00 PM

+ Hybrid work schedule: 2 days in office per week

+ Call center hours:

+ Monday-Friday: 8:00 AM - 9:00 PM

+ Saturday: 9:00 AM - 5:00 PM

+ Work 1 Saturday per month, plus 1 additional Saturday per quarter

Opportunities for Growth

Customer Care employees participate in regular shift bids, where schedules are awarded based on tenure and performance, providing opportunities to earn more desirable schedules over time.

Why Join Us?

+ Hybrid work schedule after training

+ Paid training and Pharmacy Technician licensing support

+ Career growth opportunities

+ Collaborative team environment

+ Make a difference in the lives of pets and their owners every day

+ Work for the nation's leading veterinary compounding pharmacy serving 70,000+ veterinarians and over one million animals annually

Apply today and turn your passion for customer service into a rewarding career helping pets live healthier lives!

Job Type & Location

This is a Contract to Hire position based out of Swedesboro, NJ.

Pay and Benefits

The pay range for this position is $19.25 - $21.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:  - Medical, dental & vision
- Critical Illness, Accident, and Hospital  - 401(k) Retirement Plan
- Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)  - Short and long-term disability
- Health Spending Account (HSA)  - Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Swedesboro,NJ.

Final date to receive applications

This position is anticipated to close on Jul 7, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services  

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000…