Customer Care Representative

Customer Care Representative

Smart, caring, courteous, and responsible Customer Care Representative wanted for full‑time in a busy office.

KEIL Heating and Air Conditioning is seeking an experienced Customer Care Representative for a full‑time position. KEIL has been providing comfort to homeowners in Northern New Jersey for over a century. This is a great opportunity to be part of a wonderful office staff that takes care of our established customer base, some of which have been with us for three generations.

We have a fun, customer‑focused environment with friendly, caring co‑workers.

We are a company committed to quality service by empowering reliable and self‑motivated individuals. Goal‑oriented candidates will share office duties, make outbound and take inbound phone calls. A strong Windows computer understanding is necessary to schedule, log, and follow up with our residential customers. This is a detail‑oriented position for a well‑organized individual.

• Input/update customer information into the computer system.
• Make outgoing calls to customers to schedule maintenance and service appointments.
• Answer incoming telephone calls, schedule and manage customer requests.
• Assist customers on the phone and occasionally in person.
• Offer customers product and service solutions to solve their comfort problems.
• Other responsibilities as assigned by management.

• Strong interpersonal and communication skills – verbal and written (English).
• Strong listening and problem‑solving skills.
• Well organized, thorough, and detail‑oriented with a take‑charge attitude.
• Ability to make fast, accurate, and logical decisions without assistance.
• Ability to follow instructions and to provide instructions to others.

• Associate's degree in business or equivalent coursework and experience.
• 1‑2 years of minimum experience and knowledge of customer service principles and practices.
• Strong computer skills including proficiency in Word and Excel.

• On‑the‑job training.
• 8:00 – 5:00 Monday – Friday, occasional Saturdays from 7:00 – 12:00.
• Advancement opportunities.
• Professional working environment.
• Medical, Dental, Life, and Long‑term disability insurance.
• Bonus incentives and residual income opportunity.
• 401(k) plan with company match.
• Profit sharing program.

We require all personnel to be 100% drug free and have a clear criminal history background.