Customer Service Representative

Location: Swedesboro

Description

We are looking for a Customer Service Representative to join an onsite team in Swedesboro, New Jersey. This Long-term Contract opportunity is ideal for someone who enjoys helping customers, managing a high volume of calls, and keeping information organized and accurate. In this role, you will support daily service operations by handling inquiries, updating records, and communicating clearly across phone and email channels.

Responsibilities:

- Respond to incoming customer calls professionally and provide timely, accurate assistance.

- Support call center activities by addressing questions, resolving routine issues, and directing requests when needed.

- Enter and maintain customer, order, and service information with a strong focus on accuracy.

- Manage email communication with customers and internal teams to ensure prompt follow-up.

- Process order-related updates and input details into the appropriate systems.

- Make outbound calls as needed to confirm information, provide updates, or assist with service coordination.

- Schedule appointments and maintain calendars or service timelines as required.

- Use Microsoft Outlook, Word, and Excel to prepare communications, track information, and complete daily administrative tasks.

Requirements - Prior experience in customer service, call center support, or a similar client-facing role.

- Comfortable handling a steady volume of inbound calls while maintaining professionalism and attention to detail.

- Strong data entry skills with the ability to keep records accurate and up to date.

- Proficiency with Microsoft Office, including Outlook, Word, and Excel.

- Effective written and verbal communication skills for phone and email interactions.

- Ability to manage multiple tasks efficiently in an onsite work environment.

- Experience with order entry, appointment scheduling, or related administrative support is preferred. Talent Match®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit  for more information.

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