Client Services Representative

Overview

Client Service Representative – At Radial, our employees are at the forefront of ecommerce, delivering solutions that connect beloved brands with consumers. We are fueling the future of retail and invite you to shape our path as part of a global community of changemakers. We currently have an opening for a Client Service Representative.

Radial is a premier B2C ecommerce fulfillment provider powering world-class customer experiences with tailored, scalable fulfillment solutions for mid-market and enterprise brands.

The Client Service Representative (CSR) serves as a single point of contact for Radial clients, managing day-to-day communications between assigned client groups and Radial for all fulfillment needs. The CSR interacts with clients and site leadership on a daily basis via email, phone, text, and chat as necessary.

• Primary contact for customers regarding all operational inquiries, reporting, KPI tracking, and related needs in support of the Fulfillment Site Director.
• Assist customers in resolving questions and issues.
• Identify root causes of operational and systemic issues, with internal escalation and communication as required.
• Make sound business decisions and resolve escalated customer issues professionally.
• Track, report, and propose improvements to policies and procedures affecting the customer experience; communicate these insights to site leadership.
• Provide exceptional service via phone, email, chat, and text.
• Process requests in customer service, escalation, and other queues efficiently.
• Manage projects with minimal supervision.
• Follow up on the status of issues forwarded to other Radial personnel to ensure customer concerns are addressed promptly; perform research as needed.
• Assist with floor support.
• Maintain a high level of customer knowledge (forecast, product, policies, procedures, promotions, etc.).
• Perform other duties as assigned.

• Experience in a warehouse setting.
• Strong interpersonal and communication skills within the company and with customers.
• Experience with Warehouse Management Systems (WMS); reporting and troubleshooting.
• Knowledge of department processes and SOPs.
• Collaborative approach and excellent problem-solving ability.
• Strong attention to detail and ability to meet deadlines.
• Superior written and oral communication skills, coupled with technical acumen.
• High school diploma or equivalent.
• Strong Microsoft Office Suite skills (Word, Excel, Outlook, Teams).
• Flexibility to work a non-traditional schedule on a year-round basis, including extended hours.
• Ability to hear and understand verbal instructions.
• Capability to walk or stand for extended periods.
• Ability to lift up to 50 pounds and push/pull carts up to 100 pounds.
• Ability to climb stairs, bend, stoop, kneel, and grasp products.

• This position is not remote.
• Up to 5% travel may be required.

• Opportunities for career advancement.
• Competitive benefits package including medical, dental, vision, life insurance, disability, and employer HSA funding.
• Family planning coverage, including fertility and adoption benefits.
• 401(k) matching after 6 months with immediate vesting.
• Generous PTO and educational assistance.

Hours:

Monday to Friday 8:00am – 5:00pm. Availability to work additional hours as needed.

Radial is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or any other protected characteristic under applicable law.

Radial is committed to ensuring equal employment opportunities for all job seekers, including individuals with disabilities. If you need a reasonable accommodation to search for a job opening or submit an application, please contact  We will assist disabled job seekers whose disability prevents online applications.

Candidates with arrest or convictions records will be considered in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

For more information about open roles at Radial, please review our privacy notice:
Radial Privacy Notice for Candidates.