Aviation Career | Customer Service Agent

Overview

Jet Aviation has been crafting flight in its smoothest form since 1967, with a global footprint spanning over 50 locations and more than 4,500 employees. The company offers services including Aircraft Management, Aircraft Sales, Charter, Completions, Government Services, FBO, Fixed and Rotary Wing Maintenance, and Staffing. The organization emphasizes professionalism, care, and a passion for enabling global flight.

Teterboro, NJ, US

Flexible Work Arrangement:
Onsite

Customer Standards & Services

Graduate / Entry Level

The expected hourly range for this opportunity is $22.00-$23.00 per hour
, depending on location, experience, and alignment with the role.

Be the warm welcome, calm presence and helpful voice behind every exceptional journey. At our FBO in Teterboro, NJ, the Customer Service Agent team helps shape the experience from the moment passengers and crew arrive. This is a role for someone who enjoys helping others, communicates with warmth and professionalism, and creates a smooth, welcoming experience in a fast-moving aviation environment.

As a Customer Service Agent, you may be the first person a passenger or crew meets and the one they remember most. You may help coordinate service requests, answer questions, support transportation and catering arrangements, work with internal teams and vendors, and help make sure each interaction feels polished, responsive, and personal. We are especially interested in people who care about service, stay calm under pressure, and enjoy finding thoughtful ways to help.

• Enjoy creating a warm, professional experience for others.
• Communicate clearly and thoughtfully.
• Stay organized and adaptable when priorities shift.
• Like solving problems and helping people feel supported.
• Want to build your career in a service-driven aviation environment.

Experience in hospitality, hotels, restaurants, airline operations, front desk, retail, healthcare, concierge, or other customer-facing roles can translate very well here. You do not need direct FBO experience to spark our interest.

Jet Aviation combines global reach with a local team feel. Many people are drawn to the opportunity to grow, learn, and be part of a company known for quality, professionalism, and long-term stability. We value people who bring care, presence, and a strong sense of teamwork to every interaction.

Coordinate service requests, answer questions, arrange transportation and catering, liaise with internal teams and vendors, and ensure interactions are polished, responsive, and personal.

If you enjoy helping people, creating a welcoming experience, and being part of a team that makes a difference every day, we would love to hear from you. We welcome interest from candidates who may be a fit for current or upcoming opportunities at this location.

Eligible employees can enjoy a comprehensive package that supports health, well-being, and work-life balance. Benefits include health, dental & vision insurance, matching 401(k), health savings and flexible spending accounts, short-term and long-term disability, life insurance, employee assistance programs, health and wellness rewards, generous paid time off, tuition reimbursement, employee discounts, and more.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans