Manufacturing & Construction Customer Support Specialist

Pay Rate: $22.00 an hour!

Hours: Monday-Friday 8AM to 5PM!

• Respond to customer inquiries via phone, email, and in person in a professional and courteous manner. Route complex questions to the appropriate team member.
• Assist with entering customer quotes, orders, and return material authorizations (RMAs) into the system accurately. Ensure all information is complete and forward to team members for review as needed.
• Maintain accurate records of customer interactions, orders, and requests in company systems.
• Provide administrative support to the sales team, including preparing basic quotes, confirming order details, and assisting with follow-up communications.
• Learn INTEX Millwork Solutions’ product lines and develop the ability to answer general customer questions, escalating more technical inquiries to Specialists or Sales Managers.
• Support issue resolution by gathering details, documenting concerns, and escalating to Representatives or Specialists when appropriate.
• Work closely with colleagues across customer service, sales, logistics, and production to ensure smooth communication and positive customer experience.
• Assist with special projects and administrative tasks as assigned.

• High School Diploma preferred.
• 1+ year of customer service, administrative, or order entry experience preferred (call center, dispatcher, or related role a plus).
• Strong communication skills, both written and verbal.
• Ability to manage multiple tasks and prioritize in a fast-paced environment.
• Proficiency with Microsoft Office (Word, Excel, Outlook) and ability to learn new systems.
• Construction or building materials industry experience a plus.

• Professional, courteous communication with customers and internal teams.
• Strong attention to detail and accuracy in order entry and documentation.
• Ability to work as part of a team and build positive relationships.
• Willingness to learn product knowledge and grow within the customer service career path.
• Problem‑solving mindset with a focus on providing excellent customer experiences.