Customer Service Representative II

Schedule: Open availability for 8-hour shifts. Sundays are always off, with one additional weekday off that may vary based on business needs.

Position Summary

We're seeking a customer-focused professional to support customers, drivers, and internal teams in a fast-paced logistics environment. This role involves handling inbound customer inquiries, tracking deliveries, resolving issues, processing order changes, and ensuring a positive customer experience. The ideal candidate is organized, thrives while multitasking, and enjoys solving problems. A strong work ethic is essential, and bilingual English/Spanish candidates are encouraged to apply, though it is not required.

Key Responsibilities

• Respond to customer inquiries via phone and email
• Resolve customer concerns professionally and efficiently
• Track deliveries and provide shipment updates
• Process order changes and cancellations
• Verify shipment documentation and support daily operations

Qualifications

• At least 1 year of customer service experience, preferably in a call center or high-volume environment
• Proficiency with Microsoft Office (Word, Excel, Outlook)
• Strong communication, organizational, and problem-solving skills
• Ability to multitask in a fast-paced environment
• High school diploma or equivalent preferred
• Bilingual English/Spanish is a plus, but not required