Client Success Manager

Job in Alloway, Salem County, New Jersey, 08001, USA

Listing for: Gartner

Full Time position
Listed on 2026-08-05

Job specializations:

Customer Service/HelpDesk
Client Relationship Management, Customer Success Management

Location: Alloway

Client Success Associate

The Client Success team focuses on customer service and client retention versus business growth and development. Associates have an aligned portfolio of clients with whom they partner ensuring each client receives value far exceeding their investment in Gartner services. They surface the client's business priorities and identify the most effective ways to support clients through their purchased Gartner services.

What you will do:

Build, develop and manage relationships with existing clients ranging from senior C-level executives to more junior professionals across various business functions and companies

Regularly meet and engage with clients virtually to understand their business priorities, and recommend a program of action that drives high value, client retention, and client return of investment

Collaborate with internal Gartner colleagues to maximize the value Gartner delivers to clients

What you will need:

Must be fluent in English at business level
3+ years relevant professional experience
Strong customer service, communication, collaboration, prioritization, critical thinking and influencing skills
Bachelor's degree preferred

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