Welcome Navigator

Welcome Navigator

The Welcome Navigator plays a vital role in delivering exceptional customer service to patients, visitors, team members, and the broader community as they interact with the hospital's Welcome Desks. This position is central to ensuring that all who seek information or assistance receive the highest standard of care and support. Key responsibilities include managing the check-in and check-out process for visitors using the Visitor Management System, accurately searching for patient information within the database, and facilitating the distribution of parking vouchers.

The Welcome Navigator is proactive in anticipating customer needs, maintaining a professional and polished appearance, and consistently representing the team and the organization in a positive manner. A critical aspect of this role is contributing to the safety and security of all who visit Atlanti Care properties. The Welcome Navigator is instrumental in upholding a warm and welcoming environment at the Welcome Desks at all times.

By providing top-tier customer service, participating in performance improvement initiatives, and fostering a spirit of teamwork and cooperation, this position significantly contributes to delivering exceptional experiences for every individual, every time they engage with our facilities.

Education:

High School diploma required, or equivalent required.

License/Certification:

Experience:

Candidates for the Welcome Navigator position should have prior experience in a customer service or hospitality role, preferably within a healthcare or high-traffic public environment. Experience with visitor management systems, patient databases, and front desk operations is essential. Candidates must demonstrate a history of providing exceptional customer service, maintaining a professional demeanor, and working collaboratively within a team. Experience in anticipating customer needs, handling sensitive information with confidentiality, and contributing to a safe and welcoming environment is highly valued.

Strong communication skills and a commitment to creating positive experiences are crucial for success in this role.

Total Rewards at Atlanti Care At Atlanti Care, we believe in supporting the whole person. Our market-competitive Total Rewards package is designed to promote the physical, emotional, social, and financial well-being of our team members. We offer a comprehensive suite of benefits and resources, including:

• Generous Paid Time Off (PTO)
• Medical, Prescription Drug, Dental & Vision Insurance
• Retirement Plans with employer contributions
• Short-Term & Long-Term Disability Coverage
• Life & Accidental Death & Dismemberment Insurance
• Tuition Reimbursement to support your educational goals
• Flexible Spending Accounts (FSAs) for healthcare and dependent care
• Wellness Programs to help you thrive
• Voluntary Benefits, including Pet Insurance and more

Benefits offerings may vary based on position and are subject to eligibility requirements. Join a team that values your well-being and invests in your future.