Sales​/Customer Service Specialist; Field Support B6 III - USA

Pay: $32.14-$39.28/Hour

Duration: 6+ months

Shift timings : 7.30 to 4 & 8.30 to 5

Hybrid

Schedule:

3 days onsite / 2 days remote

The Associate Account Support role is responsible to complete customer support activities including but not limited to product administration scheduling, associated order management and delivery for Radioligand therapies (RLT) primarily via phone and email.

• Complete customer support activities including but not limited to product administration scheduling, associated order management and delivery
  - Answer questions from Client NPS field associates to provide support to customers. Partner with cross-functional stakeholders to provide accurate and timely customer feedback
• Effectively leverage internal systems for ongoing case management which includes phone and email outreaches, case documentation, and customer inquiry/request resolution.
• Handle interactions and/or cases (with appropriate escalation) as it pertains to navigating product ordering and delivery. Ability to complete all calls once they have begun to ensure no interruption of service.
• Follow protocols for responding to customer inquiries across communications (e.g., phone, chat, fax, iSMS / text, mail, and e-mail) in a prompt and courteous manner
  - Prepare proper documentation, and notifications; perform proper escalation, tracking, and follow-up
• Adhere to all applicable Working Practice Documents (WPDs), Work Instructions (WIs) and Compliance Guidelines
• Responsible for identifying and reporting adverse events via the established Client systems as per applicable processes.

• Bachelor's degree required
• 1+ years of progressive business experience in the biopharmaceutical industry with broad understanding of pharmaceutical sales, marketing, customer and patient services
• Proficient in PowerPoint and Excel, telephony and navigating systems related to product ordering and case management preferred
• Oncology experience preferred
• Salesforce experience required