Automotive Customer Service Advisor

Position: Automotive Customer Service Advisor - 3938
Location: West Berlin

Customer Service Advisor Premium Velocity Auto PVA / Jiffy Lube is hiring! Come join the team!

We are seeking dependable, growth-minded Customer Service Advisor with strong communication and customer service skills. Ideal candidates can build rapport, explain products confidently, and excel in fast-paced, team-oriented environments. Customer service or sales experience is preferred, while automotive experience is not required. A valid driver's license is strongly preferred but not required.

Job Summary The Customer Service Advisor supports customers through their entire visitbuilding trust, guiding service decisions, and performing basic automotive maintenance as a trained Lube Technician.

Job Description Greet customers, review service needs, and escort them from their vehicles

Explain promotions and available services

Provide unbiased recommendations based on manufacturer guidelines and technician findings

Communicate updates throughout the service process

Perform preventative maintenance (oil changes, fluid top-offs, inspections, and replacements of basic components)
Ensure quality work, review completed services with customers, and encourage return visits

Perform other duties as assigned

Requirements

Valid U.S. driver's license and authorization to work in the U.S. (no sponsorship)
Ability to stand for long periods; lift 50+ lbs.; bend, reach, crawl, and climb stairs

Comfortable working in enclosed or semi-outdoor environments

Proven face-to-face customer service or sales experience

Qualifications

Excellent customer service and communication skills

Strong listening and reasoning abilities

Confident in overcoming objections

Positive and energetic attitude

Ability to succeed in a fast-paced, team-oriented environment

Commitment to safety procedures

Willingness to train and grow Ability to multitask effectively

Benefits

Employer/employee-funded medical, vision, and dental plans, prescription coverage, and telemedicine
* Employer-funded basic life & AD&D
* Bonus structure for JLU training completion

Employee discounts on parts and services

Optional life, accident, disability, and critical illness plans
* FSA and Dependent Care FSA
* Employee assistance programs, will preparation, travel assistance
* Full-time employees

Equal Opportunity Employer Jiffy Lube - Premium Velocity Auto provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.