Store Operations Associate

Cube Smart is hiring a Store Operations Associate to support daily operations at our self storage property. In this customer-facing role, you'll greet and assist customers, explain storage options, and complete rental agreements while delivering friendly, professional service. You'll process payments, maintain accurate records, and support basic sales efforts to meet property goals. On-site, you'll help keep the facility clean, organized, and secure by performing walk-throughs, inspecting units, and monitoring access.

You'll use property management software, follow company policies, and collaborate with your team to ensure an excellent customer experience and smooth store operations.

Responsibilities

• Provide friendly, professional customer service to storage customers
• Explain unit sizes, features, and pricing; assist customers in selecting units
• Complete rental agreements, move-ins, and move-outs accurately
• Process payments, fees, and refunds and maintain accurate cash/transaction records
• Use property management software to update accounts and reservations
• Support sales efforts by promoting storage options and related services
• Perform property walk-throughs, inspect units, and monitor site access
• Help maintain a clean, organized, and secure facility
• Follow company policies, procedures, and safety standards
• Collaborate with teammates to meet operational and customer service goals

Required Skills

• Customer service
• Point-of-sale (POS) systems
• Property management software
• Cash handling and reconciliation
• Sales and upselling
• Recordkeeping and data entry
• Basic facility and unit inspection
• Conflict resolution
• Verbal and written communication
• Time management