Parking Attendant - POLAR Express Train Ride, Whippany NJ

Position: Parking Attendant - THE POLAR EXPRESS Train Ride, Whippany NJ
Location: Whippany

Job Title:

Parking Attendant - THE POLAR EXPRESS Train Ride Division/Department:
Rail Events Production/Front of House

Reports To:

Front of House & Business Manager Type of position:
Non-Exempt/Hourly Employee Classification:
Seasonal

Location:

Whippany, NJ Compensation: $20.00/hourly

Job Summary:

The Parking Attendant position works with the Front of House & Business Manager and Parking Supervisor to act as an overall customer service representative assisting with the execution of the parking duties associated with the event. Attendants are responsible for making the first impression of the event, so efficiency and friendliness are required.

Being part of the Front of House team is an excellent opportunity to learn about the business side of production and be the first interaction our guests experience. The high-energy logistics of moving folks through parking, the box office, waiting areas and onto their departure on time with all the amenities needed for the production is extremely rewarding, knowing guests are on their way to making lasting memories with loved ones.

The Front of House team is also an integral part of providing customer service to our guests and support to cast and crew on the ground.

Essential Duties and Responsibilities:

Welcomes customers as they approach the parking area and assist with parking service needs

Confirm parking reservations and direct customers to nearest open spot Provide customer service information or direct to ticketing area when needed

Works with the entire event team to maintain a positive, enjoyable, and rewarding environment for all staff and patrons

Assist in general care and safety in the parking area, including keeping a clean and orderly space

Reports any safety violations to Parking Supervisor Other duties as assigned

Education, Skill & Work Experience Requirements Parking and customer service experience preferred

Strong leadership and communication skills

Excellent customer service skills

Alert and aware of surroundings

Possess a well-spoken manner in personal communications

Work Environment Majority of time spent in an outdoor setting

Able to work in cold, snowy, or otherwise inclement winter weather

Ability to work weekends and evenings

Ability to lift 20-pound objects

Varied schedule requiring evenings, weekends, and overtime

Majority of time spent on feet

What’s in it for you?

Join the cast and crew of a one-of-a-kind Broadway-style performance on a moving train

Serve others and create a world of make-believe and magic

Great industry pay and a chance to build upon your theater network and make lifelong connections

Enrich and positively impact the experience for all – big and small

Be part of an inclusive team in a supportive environment with high expectations for yourself and your fellow teammates

Catered meals for 5-show days

Comp tickets for your friends and family

Working on THE POLAR EXPRESS Train Ride is unlike anything you will ever do. This immersive experience is entirely unique to Rail Events Productions. The challenge of producing a full-length production on a moving train is one of the most rewarding experiences as an artist or technician. With a total cast, crew and front-of-house employees of 60-75 people onsite every day and the possibility of over 2,000 guests, our days can be chaotic.

With such a fast-paced environment, the team at Rail Events Productions takes care to properly support and teach everyone the best ways to accomplish their jobs. We strive to build a space where employees are safe and encouraged to grow throughout their time with the company.

Rail Events Productions, an American Heritage Railways subsidiary, is an Equal Opportunity Employer.
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